Is the website I'm visiting Bitvavo or is it a fake website?
Is the website I'm visiting Bitvavo or is it a fake website? Is the website I'm visiting Bitvavo or is it a fake website?

Is the website I'm visiting Bitvavo or is it a fake website?

Phishing is an attack that attempts to steal your money or identity. This is done by having you enter personal information - such as credit card numbers, bank details or passwords - on websites that pretend to be legitimate. Cybercriminals pose as normal businesses, friends or acquaintances in a fake message that contains a link to a phishing website. For more information about recognizing fake messages, please refer to this support page.

You are also sometimes asked to take actions to further secure your account. These links may contain malware or ransomware, but can also be used to commit bank helpdesk fraud. For more information about bank helpdesk fraud, please refer to this support page.

These fake websites also use the name Bitvavo. In this article we explain when you are dealing with a fake Bitvavo website and when you are dealing with the real website.

How can you recognise fake websites?

We have listed some examples that will help you distinguish the fake websites from the real ones.

  1. The real Bitvavo website always ends in '.bitvavo.com'. If the link you receive differs from this, or the page to which the link refers, you can assume that this is a fake website. This is visible as 'Example 1' in the images below. If you have any doubts, please contact fraud@bitvavo.com

  2. The links on the real Bitvavo website always point to other Bitvavo pages (which again end with the same domain name). If you are in doubt, we recommend that you move your mouse over the links/buttons to see which page lies behind the button.

  3. The real Bitvavo website never encourages downloading external software (e.g. virus scanners and wallets).

    This is visible as 'Example 2' in the images below.

  4. Misinformation is often shared on fake websites. As you will see in the examples below, it is explained (among other things) that we simply call customers (with an anonymous number). This is not the case. This is just a way to make the story of a fraudster in the name of Bitvavo plausible.

    This is visible as 'Example 3' in the images below.

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What should I do if I clicked on a fake website?

If you accidentally clicked on a fake website (and possibly shared data with the fraudster), we recommend that you follow the steps below as soon as possible:

  1. Change the passwords of your email address and Bitvavo account to strong and unique passwords.
  2. Set up 2FA. We also advise you to protect your email address with 2FA.
  3. Did you click on a malicious link on the fake website? Call a computer specialist and have them investigate whether you have accidentally installed a rogue extension in your browser, a rogue application on your computer or another potential danger (malware/ransomware) on your computer.
  4. Email all details, such as the fake website and a screenshot of this page, to fraud@bitvavo.com so we can check your account.

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