If you no longer have access to the email address linked to your Bitvavo account, follow these steps to request an email address change:
-
Send an email to support@bitvavo.com with the following details:
- Your current email address.
- The new email address you want to use.
- A clear selfie of yourself holding your identification document and a handwritten note showing today’s date.
-
Explicit permission: By providing this information, we can process your data and restore access to your account, following our privacy policy.
Once we receive and verify the information, your email address will be updated. If you have any questions during this process, feel free to reach out.
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