Why is it necessary to verify my identity?

Bitvavo is obliged under European laws and regulations, as supervised by the Dutch Central Bank, to verify your identity before it is possible to use our services. You can easily have your identity verified using your mobile phone.

In almost all cases, the verification process is fully automatic and only takes a few minutes.

What data does Bitvavo need for identity verification?

The data that Bitvavo needs in any case to approve the identity verification of a customer are:

• Full names;

• Nationality;

• Date of birth;

• Issue date;

• Date valid until;

• Issuing country;

• Passport photograph;

• Document number.

The data that you may cover are:

• Social security number.

Please note that you are not allowed to cover the entire MRZ code but only the social security number. The identity verification may take longer if you shield data, as it must be verified manually.

How does Bitvavo handle my uploaded identity file?

Bitvavo will always handle your identity document with the utmost care to ensure confidentiality, and therefore has the following measures in place:

• Your identity document is checked by a reputable and specialized service provider, who will delete your identity document after verification.

• Bitvavo receives the information the specialized service provider has selected from your document.

• The information sent to us is encrypted and stored on an offline server.

• The employees of Bitvavo who have access to your personal data all have a ‘certificate of conduct’ and have been thoroughly screened.

By putting these measures in place, your personal data is well secured. Additional information can be found in our privacy statement or our terms and conditions.

For a guide on how to verify your identity, please refer to this article.