Due to the introduction of the fifth anti-money laundering directive, which came into effect in the Netherlands on May 21, 2020, Bitvavo has come under the supervision of De Nederlandsche Bank. According to De Nederlandsche Bank, this supervision means that digital currencies may only be sent to verified wallet addresses.

Instruction Video



Wallet Verification - step by step

After you have added an external wallet address to your address book, you need to have it verified which is possible as follows:

For security reasons, a selfie may be requested during wallet verification. Based on risk factors, it is decided to request a selfie for additional verification. These risk factors decrease the more secure the account is, for example with two-factor authentication (2FA).
Selfie ENG 1.png

Please make sure that the following points are clearly visible in the photo you provide:

  • Your face (for verification of identity);
  • Valid identity document;
  • A piece of paper with today's date handwritten on it.

Selfie ENG 2.png

You can view the image if everything is clearly visible and then click on continue.
Selfie ENG 3.png

  • Take a screen recording of the platform or external wallet address you want to send your digital currency to and make sure the wallet address you want to add is visible.

Does your Google Chrome have no permission to add Screenrecording? Read this



  1. Start the screen recording and display the desired external wallet address. The following screens should be visible:

    1. The Bitvavo environment with the unique code;
      videotoken.png

    2. The receiving party's wallet software and full receiving address;

    3. The Bitvavo environment where the screen recording is stopped.



  2. Share the screen recording and confirm adding the external wallet address. Fill in the password of your Bitvavo-account and 2FA code (if enabled). 



  3. Confirm the email sent to your email account to complete the wallet verification.
    Please Note: the wallet verification is only complete after the email has been confirmed.



Your screen recording will then be assessed by our compliance team, the external wallet address will in principle be added to your address book and after which withdrawals to this external wallet address will be possible.

Mobile wallet

For example: Trustwallet is a mobile wallet only ✅
For example: Binance app (browser version is also available) ❌ 

We understand better than anyone that you value your privacy and we do everything we can to guarantee the information you provide as well as possible. More information about how Bitvavo handles the information you provide and how Bitvavo guarantees the security of your information can be found here.