Unfortunately, there are also many scams active in the world of digital currency. The same applies; when something looks too good to be true, it often is too good to be true. Examples of this are websites or services offering exceptional returns or other investment opportunities that are unrealistic.
To make you aware of these risks and to protect you as best as possible, We have drawn up the following overview of points for attention. In particular because transactions with digital currencies are irreversible and therefore irreversible to be made.
Note: The following overview is not exhaustive and is only intended as an indication.
- Never share the login details for your Bitvavo account with anyone else. Bitvavo will never ask for your login details;
- Never share the 2FA code for your Bitvavo account with anyone else. Bitvavo will never ask for your 2FA code;
- Never give someone else access to your device if you are logged on your Bitvavo account;
- Only trust e-mails that come from Bitvavo. You can recognize them by the anti-phishing code, and be alert at addresses that almost, but not entirely, match the (email) addresses of Bitvavo;
- Look for grammatical errors in emails or on websites. Scammers often use translation sites, which often contains grammatical errors.
- Be careful when opening attachments included in an email. These can potentially be harmful;
- Always check the domain name of the website you are visiting;
- If a link to a website is included in an email, copy and then paste it into your internet browser instead of clicking on the relevant one link clicks;
- Always keep your computer's operating system up to date;
- Run regular scans using antivirus software. Scammers will often use malware to infect your computer and steal login credentials;
- Only log in to the Bitvavo site as the padlock symbol in the address bar is displayed. Be wary of cloned websites that look the same as the Bitvavo site;
- If you want to send digital currency to an external wallet, search online for information about this wallet address;
- If you want to send digital currency to an external wallet, first make a small test transaction and try to withdraw it from there before you send the entire amount. This will prevent you from sending large amounts to a wrong wallet address or a wallet address that turns out to be untrustworthy.
If you notice unusual behavior or if you have any doubts, let us know by sending an email to firstname.lastname@example.org with the topic 'Urgent', so that we can take action together as quickly as possible to prevent any (consequential) damage.