To verify if an email is really from Bitvavo, please pay attention to the following characteristics:
- E-mail address
Bitvavo only sends emails from an address ending with '@bitvavo.com' or '@info.bitvavo.com' and for marketing purposes ending with '@news.bitvavo.com'.
- Anti-phising code
Every email that has been sent by Bitvavo includes an anti-phishing code. Make sure this anti-phishing code is included in the email and that it is correct.
Bitvavo will never ask for your credentials or ask about specific account details.
If you are still unsure wheter the email you received came from us or from someone else, you can always contact our support team. You can do so by sending an email to firstname.lastname@example.org.
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