Bitvavo is required by law and regulations, which are supervised by the Dutch Central Bank, to identify your home address in order to use our services. 

When creating your account, you will see the following screen. Here you can enter the following data:

  • Country where you live;
  • Address line with house number and any addition;
  • Address line 2 (optional);
  • Postal code; 
  • City. 


If you skip this part when creating the account, you can still fill it in afterwards by clicking on the message on your dashboard.


If you want to change your address, for example by moving, you can easily do this yourself via your verification page. Click on edit and confirm your new address.



Why is Bitvavo obliged to ask for this?

Bitvavo processes your personal data to the extent necessary for (optimizing) the provision of its services or to the extent required by law or regulation. Bitvavo is obliged by law and regulations, which are supervised by De Nederlandsche Bank, to identify your home address in order to use our services.

How does Bitvavo handle privacy sensitive information?

Since 25 May 2018, the General Data Protection Regulation (AVG) applies. Bitvavo respects your privacy and therefore treats your personal data with care. Bitvavo treats the information you provide with complete confidentiality and will never use it for commercial purposes.

Where can I find additional information?

Additional information on how we handle your information can be found in our Privacy Statement.

How do I ensure that my account is optimally secured?

To keep your data as safe as possible, you can also take a number of measures yourself. In this article you will find the options Bitvavo offers to optimally secure your account.