Staking on Bitvavo
Bitvavo is offering off-chain and on-chain staking services which we cal...
Two-Factor Authentication (2FA)
Two-factor authentication (2FA), also known as two-step verification, is...
Digital currency and tax
Ownership or (active) trading in digital currency may be subject to tax....
How can I change my anti-phishing code?
To allow you to verify that the email you received is from Bitvavo, an a...
How can I change my bank account?
For security reasons it is not possible to change your bank account your...
How can I change my email address?
If you would like to change your email address, follow the easy steps me...
How can I change my password?
You can easily change your password by following the steps below: Logi...
How can I confirm my device?
Bitvavo uses ‘device confirmation’, which requires every device to be co...
How can I move my two-factor authentication (2FA) to a new phone?
If you have enabled two-factor authentication and you would like to move...
How can I restore my password?
Have you forgotten your password and want to recover it? Click here to r...
How do I access the Bitvavo account of a deceased family member?
In the event that you inherit a Bitvavo account from a deceased family m...
How do I delete my account?
Follow the steps below to delete your account: Login to your Bitvavo a...
How does the affiliate program work?
With the affiliate program it is possible to earn commission for every t...
Login problems
We are sorry to hear that you are experiencing problems logging in or re...
Resetting two-factor authentication (2FA)
If you experience problems accessing your account using 2FA which you ar...
Why did I not receive a confirmation email?
In some cases, depending on your email provider, it may take up to 10 mi...
Why do I have to confirm my device again?
In some cases you may be asked to confirm a device which you already con...
Why does my two-factor authentication (2FA) not work?
If your 2FA code does not function properly, it might be the result of o...