Staking on Bitvavo
Bitvavo is offering off-chain and on-chain staking services which we cal...
Two-Factor Authentication (2FA)
Two-factor authentication (2FA), also known as two-step verification, i...
Digital currency and tax
Ownership or (active) trading in digital currency may be subject to tax....
How can I change my anti-phishing code?
To allow you to verify that the email you received is from Bitvavo, an a...
How can I change my bank account?
Due to security reasons it is not possible to change your bank account y...
How can I change my email address?
If you would like to change your email address, follow the easy steps me...
How can I change my password?
I can't log in anymore and want to change my password
If you can't log i...
How can I confirm my device?
Bitvavo uses ‘device confirmation’, which requires every device to be co...
How can I move my two-factor authentication (2FA) to a new phone?
If you have enabled two-factor authentication and you would like to move...
How can I restore my password?
Have you forgotten your password and want to recover it?
Click here to r...
How do I access the funds from a Bitvavo account of a deceased family member?
How do I access the funds from a Bitvavo account of a deceased family me...
How do I delete my account?
Follow the steps below to remove your account:
Important: It is not poss...
How does the affiliate program work?
With the affiliate program, it is possible to earn a commission for ever...
Language settings
The Bitvavo platform is available in the following languages:
Dutch (a...
LiteBit to Bitvavo - Frequently asked questions
How do I migrate from LiteBit to Bitvavo?
To transfer your LiteBit funds...
Login problems
We are sorry to hear that you are experiencing problems logging in or re...
Resetting two-factor authentication (2FA)
If you're not able to log in because you no longer have the mobile phone...
Why did I not receive a confirmation email?
Sometimes, depending on your email provider, it may take up to 10 minute...
Why do I have to confirm my device again?
In some cases, you may be asked to confirm a device that you already con...
Why does my two-factor authentication (2FA) not work?
If your 2FA code does not function properly, it might be the result of o...