Staking on Bitvavo
Bitvavo is offering off-chain and on-chain staking services which we cal...
Two-Factor Authentication (2FA)
Two-factor authentication (2FA), also known as two-step verification, is...
Digital currency and tax
Ownership or (active) trading in digital currency may be subject to tax....
How can I change my anti-phishing code?
To allow you to verify that the email you received is from Bitvavo, an a...
How can I change my bank account?
Due to security reasons it is not possible to change your bank account y...
How can I change my email address?
If you would like to change your email address, follow the easy steps me...
How can I change my password?
You can easily change your password by following the steps below: Logi...
How can I confirm my device?
Bitvavo uses ‘device confirmation’, which requires every device to be co...
How can I move my two-factor authentication (2FA) to a new phone?
If you have enabled two-factor authentication and you would like to move...
How can I restore my password?
Have you forgotten your password and want to recover it? Click here to r...
How do I access the Bitvavo account of a deceased family member?
How do I access the Bitvavo account of a deceased family member? In the ...
How do I delete my account?
Follow the steps below to delete your account: Login to your Bitvavo a...
How does the affiliate program work?
With the affiliate program, it is possible to earn a commission for ever...
Login problems
We are sorry to hear that you are experiencing problems logging in or re...
Resetting two-factor authentication (2FA)
If you're not able to log in because you no longer have the mobile phone...
Why did I not receive a confirmation email?
In some cases, depending on your email provider, it may take up to 10 mi...
Why do I have to confirm my device again?
In some cases you may be asked to confirm a device which you already con...
Why does my two-factor authentication (2FA) not work?
If your 2FA code does not function properly, it might be the result of o...