How do I send (withdraw) digital currency to an external wallet?
Due to the introduction of the fifth anti-money laundering directive whi...
How do I transfer (deposit) digital currency to my Bitvavo wallet?
You can easily transfer digital currency that you already own (for examp...
Wallet verification guide
Due to the introduction of the fifth anti-money laundering directive, wh...
Why has the digital currency that I sent to my external wallet not arrived yet?
The process of sending digital currency is divided into several phases. ...
Adressbook
Due to the introduction of the fifth anti-money laundering directive whi...
Can I cancel a digital currency withdrawal?
Whether a withdrawal can be cancelled depends on how far you are in the ...
Can I participate in an ICO with my Bitvavo wallet?
Your Bitvavo wallet only supports the digital currencies listed here. Do...
How much are the withdrawal costs (blockchain fees) for digital currency?
Withdrawal cost is the cost of sending the digital currency to an extern...
I have transferred digital currency to the wrong address. How do I get it back?
Given the irreversible character of the blockchain, it is not possible t...
Is my hosted wallet well secured?
The security of your hosted wallet is Bitvavo’s highest priority. Bitva...
The confirmations when depositing digital currencies
In order to credit a digital currency deposit to your Bitvavo account, t...
Transaction monitoring
Bitvavo’s anti-money laundering and combat terrorist financing (AML/CTF)...
What are airdrops and can I receive them on my hosted wallet?
Airdrops is a common used term which basically means nothing more than a...
What are the Bitvavo hosted wallets?
Bitvavo offers hosted wallets to all its users. A hosted wallet is a wal...
What is a cooldown period and for how long is it in place?
Bitvavo uses a so-called cooldown period before allowing withdrawals of ...
What is a TX-ID and where can I find it?
A TX ID is a transaction ID (unique code) with which you can locate your...
Where can I find my wallet address?
Please note that the digital currencies you own are not stored on the bl...
Where can I find the private keys of my hosted wallet?
As Bitvavo offers hosted wallets, it is unfortunately not possible to pr...
Which digital currencies are supported by the hosted wallet of Bitvavo?
In this link you can find an overview indicating which digital currencie...
Why are withdrawals of a digital currency temporarily disabled?
In some cases, deposits and withdrawals of digital currency may be tempo...
Why have the digital currency that I sent to my Bitvavo wallet not yet arrived?
The process of receiving digital currency on your hosted wallet is divid...