Are the digital currency on my account safe?
The security of your digital currency is Bitvavo’s highest priority. Bit...
Bitvavo Account Guarantee
The security of your assets is Bitvavo’s highest priority. We store most...
Crypto withdrawals lock
Crypto withdrawals lock explained
The crypto withdrawals lock allows you...
How can I make my account even more secure?
Bitvavo does everything to protect your account as well as possible. But...
How can you check your account activity?
You can easily check actions performed in your account by following the ...
How to create a strong password?
It is key to create a good and secure password for your Bitvavo account ...
Is it safe to show my wallet address to a third party?
A wallet address can, in a way, be compared to a bank account number. Th...
What should I do if I suspect a third party has access to my Bitvavo account?
We suggest you to follow these steps In the unlikely event of a third pa...
Why did I receive an unexpected email about a failed login attempt?
If you have received an email about a failed login attempt, but this is ...
Why did I receive an unexpected email to confirm a new device?
If you have received an email to confirm a new device, but if this is no...
Why do I get the notification “for safety reasons are your withdrawals temporarily blocked”?
In some cases, withdrawals from your account will be (temporarily) block...
Why do I need to log in without a dot in my Gmail address?
Encountering the "Wrong email/password combination" error when attemptin...