What is the fifth anti-money laundering directive (AMLD5) and how does it affect me?
What do I have to do?
If your account is already verified you can use all of our services as usual without further action required from your side.
If you are not verified and want to keep using your Bitvavo account as usual and access your funds after May 2020, you need to verify your account. You can start the verification process here.
For further information on how to verify your account, please check the following articles:
- How can I verify my account by mobile phone?
- How can I verify my account by desktop?
- How does Bitvavo protect my privacy?
What if I cannot verify?
If you do not want to verify or you cannot verify due to the fact that you don’t have an accepted document for verification, we kindly ask you to withdraw all your funds before the May 21, 2020 as you will no longer be able to access your funds after that date if your account is not verified.
For further information on how to withdraw your funds, please check the following articles:
Are there any alternatives?
We understand that this might be frustrating but there is no alternative or workaround that we can offer. We apologise for any inconvenience this may cause.