How can I move my two-factor authentication (2FA) to a new phone?

If you have two-factor authentication enabled and you want move it to your new phone, you can follow these steps:

Google Authenticator

If you use the Google Authenticator app, follow the below steps:

  1. Login to your Bitvavo account with your (a) username, (b) password and (c) 2FA-code from your old device.
  2. Navigate to “Settings”.
  3. Go to the header “Security settings”.
  4. Click on the “Disable” button, next to “Two-Factor authentication”.
  5. Fill in your password and the 2FA-code from your old phone.
  6. Download the Google Authenticator app on your new phone.
  7. Go to your Bitvavo account and press on the button “Enable” next to “Two-Factor authentication”.
  8. Scan the QR code with Google Authenticator on your new phone.
  9. Fill in the code, displayed on your new phone.

After these steps, 2FA has been successfully moved to your new device.

Authy App

If you use the Authy app, follow the below steps:

  1. Download the Authy-app on your new device.
  2. Register the same phone number in the Authy-app on your new phone.
  3. Follow the steps to complete the registration.
  4. After you complete the registration, a Bitvavo-token will automatically appear.

After these steps, 2FA has been successfully moved to your new device.


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