How do I contact the support team?
You can contact our support team with the following methods:
- Live Chat.
Both options will be explained in more detail below.
Please note: Bitvavo Support will never ask you to share your password or 2FA code, or request you to download external sign in software. If you do receive such a request, please contact us as soon as possible.
You can find our live chat in the lower-right corner of every page of our website. When you click on the icon, the live chat will open. Support through live chat is available on:
- Business days: 09:00 - 17:00.
- Saturday 10:00 - 18:00.
- Sunday: closed.
You can send an email to firstname.lastname@example.org. To answer your question in a satisfying manner as soon as possible, we kindly request you:
- To send the request with the email address you use to sign in on Bitvavo;
- To provide as much details regarding your question as possible;
- If possible, to send a screenshot of the transaction or page you have a question about.
Support by email is available on:
- Business days: 09:00 - 22:00.
- Weekend: 10:00 - 18:00.
Your question will generally be answered within two hours.