How do I identify a potential digital currency scam?

Characteristics potential scam

Unfortunately there are (also) scams in the world of digital currency. To make you aware of this risk and to try to guard you from them, we have made an overview with some recommendations. These are especially important, because transactions from digital currency are almost always irreversible.

Please note: the below overview is limited and does not include all recommendations.

Recommendations:

  • Never share the password of your Bitvavo account with others. Also never share your password with Bitvavo or someone who pretends to be Bitvavo.
  • Never share the 2FA code from your Bitvavo account with others. Also never share your 2FA code with Bitvavo or someone who pretends to be Bitvavo.
  • Never give access to your device to someone else if you are logged in on Bitvavo.
  • Only trust emails from Bitvavo if the anti-phishing code is correct.
  • Only trust emails which are really from Bitvavo and check if the email address looks like ours, but is slightly different (such as support@bilvavo.com, support@bltvavo.com).
  • Check for grammatical errors in the email or on the website. Scammers often use sites such as Google Translate which usually have a lot of grammatical errors.
  • Be careful with opening attachments that are included with the email. They might be harmful.
  • If there is a link to a website in the email, do not click on it, but instead copy and paste it to your browser. There is a possibility that the link does not direct you to the site that it states in the link.
  • Keep your operating system of your computer up-to-date.
  • Use an anti-virus program on a regularly basis. Scammers will use malware to target people directly.
  • Only sign in on Bitvavo if there is a lock next to the address bar. Be aware of sites that might look like the Bitvavo site.
  • If you want to send digital currency to an external wallet, first search online for information about this address.
  • If a website or service promises a unusual high return on investment or a different unrealistic investment opportunity, it is probably too good to be true.  
  • If you want to send digital currency to an external wallet, first send a small test transaction before you send the whole amount. This way you do not accidently send a large amount to the wrong address or an address that cannot be trusted.

If you notice unusual behaviour or if you doubt something, please let us know by sending an email to support@bitvavo.com with the subject "Urgent" so we can take action together as soon as possible to limit potential damages.


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