Why did I not receive a confirmation email?

In some cases, depending on your email provider, it can take up to 10 minutes before you receive your confirmation email. If there are already 10 minutes past, your email provider might have marked the confirmation email as spam. To check this, follow the below steps:

  • First check your spam / junk folder. If one of our messages is in this folder, mark our email as “No spam / junk”.
  • Add no-reply@bitvavo.com to your list of email contacts or safe senders.
  • Some email providers automatically remove emails that are marked as spam. By changing your email settings, a copy of your spam emails will be saved. Because changing these settings is different with each email provider, we would advise you to put “How can I change my spam settings” with the name of your email provider into Google.

If you changed your settings and are now able to receive our emails, you need to pass the steps, which triggered sending the confirmation email, again and you should receive the confirmation email this time.

If you still have problems with receiving the activation email, please contact our support team by sending an email to support@bitvavo.com.

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