How can I change my email address?

Follow the below easy steps to change your email address:

  1. Login to your Bitvavo account;
  2. Click on your name at the top-right corner of your screen and go to “Verification”;
  3. Click on the edit button next to your email address;
  4. Fill in your password and the new email address;
  5. Confirm your new email address by clicking on the activation link that has been send to your email address.

When you want to change your address because you no longer have access to it, send an email to suport@bitvavo.com in which you tell us:

  1. Your current email address;
  2. The new email adress;
  3. A ‘selfie’ from you with your identity document on it, to verify that it is really you who wants to change it.

Once the abovementioned information is provided and accepted, your email address will be changed. In some cases it might be necessary to also succesfully pass a video verification. If this is the case, you will be contacted.


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