How do I access the Bitvavo account of a deceased family member?

In the event that you inherit a Bitvavo account from a deceased family member, we as a platform have a procedure for this. The heir can contact support@bitvavo.com with the subject 'deceased family member'.

When you contact us we will ask for the following documents:

  1. Death certificate;
  2. Testament;
  3. Valid identification.

After the verification procedure, the funds will be deposited into the linked bank account. Unfortunately it is not possible to take over the account.


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