Two-Factor Authentication(2FA)

Two-Factor Authentication (2FA), also known as authentication in two steps, is a security measure in addition to your username and password. Once you activate 2FA for your Bitvavo account, you first have to give your username and password (the first factor) and then an additional 2FA-code (the second factor). The 2FA code should connected to a device you own, such as a phone.

How do I activate 2FA?

Follow the below steps to activate Two-Factor Authentication:

  1. Login to your Bitvavo account.
  2. Click on your name at the top-right corner of your screen and choose “Settings”
  3. Go to the header “Security settings”
  4. Press on the button “Enable” next to “Two-Factor Authentication”.
  5. Fill in your password.
  6. Download the Google Authenticator or Authy app.
  7. Scan the QR code with the Google Authenticator or Authy app.
  8. Fill in the code that you get to see.

The next time you want to login on your account, you will also need the code from your authentication app. Be careful to disable 2FA if you are planning to switch to a new phone.

How do I download the Google Authenticator app?

Install the Google Authenticator app from the App store (for iPhones) or the play Store (for Android phones). Open the app after installation and follow the below steps:

  1. Click on the red circle with a plus sign in the middle at the lower-right corner of your screen.
  2. After that click on “scan a barcode”, the camera will activate, point it at the QR code. You could also press on “Enter code manually” and fill it in that way.
  3. Thereafter the 2FA of Bitvavo will be displayed and changes every 30 seconds.
  4. Print/save the restore code for when your 2FA device gets lost.
How do I download the Authy app?

Install the Authy app from the App Store (for iPhones) or the Play Store (for Android phones). Open the app after installation and follow these steps:

  1. Open the app and click at the bottom on “+ Add Account”.
  2. After that click on “scan a barcode”, the camera will activate, point it at the QR code. You could also press on “Enter code manually” and fill it in that way.
  3. Choose a logo that belongs to the website and give the account a name you will remember.
  4. Thereafter the 2FA of Bitvavo will be displayed and changes every 30 seconds.
  5. Print/save the restore codes for when your 2FA device gets lost.
I rather not use the Google Authenticator or Authy app. Which other options do I have?

Here are alternatives if you rather not use the Google Authenticator or Authy app:

  • LastPass Authenticator.
  • Microsoft Authenticator.
  • Yubico Authenticator.
What if my 2FA code does not work anymore or I do not receive the code anymore?

You can easily reset your 2FA code if you are having trouble with it. The steps to reset your 2FA code can be found here.

Where can I find more information on the security/safety of my Bitvavo account?

More information about the security measures that Bitvavo takes to secure your account as much as possible and which steps you can take yourself can be found on the following pages:


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