Why has the digital currency that I sent to my external wallet not arrived yet?

The process of sending digital currency is divided into several phases. The phases are described below and there’s also an explantation what you can do if your digital currency has not yet arrived.

  1. Confirmation email
    An email has been sent to the email address you use for Bitvavo. You have to confirm this within one hour to be able to proceed.
  2. Inspection
    Bitvavo monitors all deposits (and withdrawals) of digital currency. Often this notification will shortly disappear. If this is not the case, please contact our support team by sending an email to support@bitvavo.com.
  3. Approved
    Your order to send digital currency has been approved
  4. Sending
    Bitvavo gives your send order to the network.
  5. In mempool
    Your order to send the digital currency is ready to be processed and you only have to wait for the first confirmations of the network that processes your transaction.
  6. In process
    Your transaction is on its way and has been confirmed by the network at least once.

    Depending on how busy the network is, your transaction will be sent between a time period of a couple of minutes and a couple of hours.
  7. Processed
    Your transaction has been succesfully processed and you have received a confirmation email.

If your transaction is stuck in one of these steps, then the transaction will automatically be canceled. You can try to send it once again after that. If you cannot quite figure it out, please contact our support team by sending an email to support@bitvavo.com.


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