What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways:

  1. Per email
    You receive an email which looks like it has been sent by Bitvavo, which asks you to login to a platform which looks similar to ours, or to send your credentials for verification. Bitvavo will never send an email like this. To make sure the received email is sent by Bitvavo, you can check the anti-phising code. More information about the anti-phising code can be found here.
  2. Website
    It could happen that scammers create a fake Bitvavo website and invite you to login there.
    You can recognize our website by the fact that it ends with “bitvavo.com” and the lock displayed in your address bar at the top left of your screen. It is furthermore recommended to never click a link directly, but to always type the address of the webpage in the address bar yourself.
  3. Per phone
    For security reasons Bitvavo asks you to connect your phone number to your Bitvavo account. It could happen that, in extraordinary circumstances, Bitvavo will give you a call. However, Bitvavo will never ask for your credentials.

If you have (possibly) been a victim of phishing or if you are worried about something else, please let us know as soon as possible by sending an email to support@bitvavo.com with the subject "Urgent" so we can take action together as soon is possible to limit potential damages.


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