What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways:

  1. Per email
    You receive an email which looks like it has been sent by Bitvavo, which asks you to login to a platform which looks similar to ours, or to send your credentials for verification. Bitvavo will never send an email like this. To make sure the received email is sent by Bitvavo, you can check the anti-phising code. More information about the anti-phising code can be found here.
    Example
    Explanation
    Bitvavo would never send you emails where you have to fill in your login details or link directly to the Bitvavo platform (only to the FAQ).
  2. Website
    It could happen that scammers create a fake Bitvavo website and invite you to login there.
    You can recognize our website by the fact that it ends with “bitvavo.com” and the lock displayed in your address bar at the top left of your screen. It is furthermore recommended to never click a link directly, but to always type the address of the webpage in the address bar yourself.

    Example

    Explanation
    Although the title and descriptions are similar to that of Bitvavo, the advertisement in Google does not concern the Bitvavo website. You will be redirected to a counterfeit website that tries to obtain your login details.
    Explanation
    Although the webpage shows a great deal of comparisons to the Bitvavo home page, this is not the Bitvavo website. In addition, Bitvavo would never ask you to download programs or extensions. If you have done this, it is important to change your login details of your Bitvavo account and all your other accounts as soon as possible from another computer. You must then completely clean / reinstall the device with which you installed the programs.
  3. Per phone
    For security reasons Bitvavo asks you to connect your phone number to your Bitvavo account. It could happen that, in extraordinary circumstances, Bitvavo will give you a call. However, Bitvavo will never ask for your credentials.

If you have (possibly) been a victim of phishing or if you are worried about something else, please let us know as soon as possible by sending an email to support@bitvavo.com with the subject "Urgent" so we can take action together as soon is possible to limit potential damages.


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