What is phishing?

Phishing is an attempt to get your password and username to abuse it. This could happen in one of the following ways:

  1. Per email
    You get an email which looks like it is from Bitvavo and it asks you if you want to login to a platform which looks similar to ours, or if you can send your password and username for verification. Bitvavo will never send an email like this. To check if the received email is from Bitvavo, you can check the anti-phising code. More information about the anti-phising code can be found here.
  2. Website
    It could happen that scammers make a fake Bitvavo website and that they invite you to login there.
    You can recognize our website by fact that it ends on “bitvavo.com” and the lock in in your address bar.
  3. Per phone
    For security reasons Bitvavo asks you to connect your phone number to your Bitvavo account. It could happen, in extraordinary circumstances, that Bitvavo will give you a call. However, Bitvavo will never ask for your password or username.

If you have (possibly) been a victim of phishing or if you are worried about something else, please let us know as soon as possible by sending an email to support@bitvavo.com including the subject "Urgent" so we can as quickly as possible take action together to limit potential damages.


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