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Account verification

How can I verify my telephone number?

To enable 2FA , request API keys or whitelist wallet addresses , it is necessary to first add your phone number to your account. You can add telephone verification to your account by following the st…

Updated 1 month ago by Support Team - Bitvavo

How do I verify my e-mail address?

After filling in the details on the registration page , the entered email address must be verified before the account can be used. The steps of the verification process are described below: After reg…

Updated 1 month ago by Support Team - Bitvavo

Personal Details

Based on applicable rules and regulations as supervised by the Dutch Central Bank, Bitvavo is required to ask certain information before we can offer our services. This is required as, in Europe, the…

Updated 2 months ago by Support Team - Bitvavo

Verification levels and requirements

Please find an overview of which information is required per verification level.

Updated 2 months ago by Support Team - Bitvavo

Proof of Funds

Based on applicable rules and regulations Bitvavo is (in some cases) required to investigate the origin of the funds used on the Bitvavo platform. When is a Proof of Funds required. Providing this do…

Updated 2 months ago by Support Team - Bitvavo

Deposit- and withdrawal limits (for intermediate account)

Deposit and withdrawal limits are a mandatory part, based on applicable rules and regulations , of the measures Bitvavo is obliged to take. Bitvavo uses software that determines which limits apply in…

Updated 2 months ago by Support Team - Bitvavo

What is the fifth anti-money laundering directive (AMLD5) and how does it affect me?

Due to new Dutch regulation (AML5D) coming into effect by May 21, 2020 Bitvavo users are required to verify their Bitvavo accounts. What do I have to do?. If your account is already verified you can…

Updated 2 months ago by Support Team - Bitvavo

Why is it necessary to verify my identity?

Bitvavo is obliged under European laws and regulations , as supervised by the Dutch Central Bank, to verify your identity before it is possible to use our services. You can easily have your identity…

Updated 2 months ago by Support Team - Bitvavo

How do I verify my bank account number (IBAN)?

To verify your bank account it is necessary that you transfer a (small) amount from your payment account to your Bitvavo account. It is important that the name of your bank account matches the name t…

Updated 2 months ago by Support Team - Bitvavo

Verify your identity (without mobile phone)

Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport or driver's license. The steps are explained below. St…

Updated 2 months ago by Support Team - Bitvavo

Verify your identity (via mobile phone)

Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport or driver's license. The steps are explained below. St…

Updated 2 months ago by Support Team - Bitvavo

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