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Security

Why did I receive an unexpected email to confirm a new device?

If you have received an email to confirm a new device but if this is not due to your own actions, it means that a third party is trying to log in to your account using your login data (and 2FA code).…

Updated 1 month ago by Support Team - Bitvavo

How can you check your IP activity?

You can easily check your IP activity by following the steps below: Login to your Bitvavo account. Click your name at the top right and choose "Logs". Click the most recent login attempt. The most re…

Updated 1 month ago by Support Team - Bitvavo

Why did I receive an unexpected email about a failed login attempt?

Unexpected email. If you have received an email about a failed login attempt, but this is not dude to your own actions, it means that someone else has tried to login to your account. Please carry out…

Updated 2 months ago by Support Team - Bitvavo

How can I whitelist a wallet address?

It is possible in to whitelist several wallet addresses, which makes your account even more secure. It is explained below what a whitelist for wallet addresses is and how you can use it. What is a wh…

Updated 2 months ago by Support Team - Bitvavo

How do I identify a potential digital currency scam?

Unfortunately scams (also) take place in the world of digital currency. In this respect it is important to keep in mind that if something sounds too good to be true (e.g. a website or service promise…

Updated 2 months ago by Support Team - Bitvavo

Is Bitvavo regulated?

At the moment there are not yet any specific laws or regulations which apply to the services related to digital currency offered by Bitvavo offers. Bitvavo is likely to be regulated in the near futur…

Updated 3 months ago by Support Team - Bitvavo

Is it safe to show my wallet address to a third party?

A wallet address can, in a way, be compared to a bank account number. This means that if someone has your wallet address, this person can transfer digital currency to your address. But this person do…

Updated 3 months ago by Support Team - Bitvavo

Why do I get the notification “for safety reasons are your withdrawals temporarily blocked”?

In some cases withdrawals from your account are (temporarily) blocked. This can, among other things, have the following causes: You recently reset your password. You recently reset your two-factor au…

Updated 3 months ago by Support Team - Bitvavo

How does Bitvavo use my ID?

Before you can trade digital currency above certain trading the depositing or withdrawing of digital currencies, it may be necessary to verify your identity. Please note, Bitvavo will always handle y…

Updated 3 months ago by Support Team - Bitvavo

Are the digital currency on my account safe?

The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among other things, the following measures in place to ensure the security of your digital currency: Stichting Bitvav…

Updated 3 months ago by Support Team - Bitvavo

How to create a strong password?

It is key to create a good and secure password for your Bitvavo account to ensure that your account is well protected. Below are a few recommendations to help you create a strong password: Use a mini…

Updated 3 months ago by Support Team - Bitvavo

What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways: Per email You receive an email which looks like it has been sent by Bitvavo,…

Updated 3 months ago by Support Team - Bitvavo

How can I make my account even more secure?

Bitvavo does everything to protect your account as well as possible. But aside from our security measures, there are also measures you can take to make your account safer. An overview is provided bel…

Updated 3 months ago by Support Team - Bitvavo

Is the email I received really from Bitvavo?

To verify if an email is really from Bitvavo, please pay attention to the following characteristics: E-mail address Bitvavo only sends emails from an address ending with “@bitvavo.com”. Anti-phising…

Updated 3 months ago by Support Team - Bitvavo