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Security

Are the digital currency on my account safe?

The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among others, the following measures in place to ensure the security of your digital currency: Stichting Bitvavo Paym…

Updated 3 days ago by Support Team - Bitvavo

How can I whitelist wallet addresses?

It is possible in to whitelist several wallet adresses, which makes your account more secure. Below will be explained what a whitelist for wallet addresses is and how you can whitelist a wallet addre…

Updated 1 week ago by Support Team - Bitvavo

Is this email really from Bitvavo?

To verify if an email is really from Bitvavo, please check the following characteristics: E-mail address Bitvavo only sends emails from an address that ends on “@bitvavo.com”. Anti-phising code Every…

Updated 1 month ago by Support Team - Bitvavo

How do I identify a potential digital currency scam?

Characteristics potential scam. Unfortunately there are (also) scams in the world of digital currency. To make you aware of this risk and to try to guard you from them, we have made an overview with…

Updated 1 month ago by Support Team - Bitvavo

Why did I receive an unexpected email to confirm a new device?

If you have received an email to confirm a new device but if this is not due to you, this means that a third party tries to log in to your account using your login data (and 2FA code). In such a case…

Updated 1 month ago by Support Team - Bitvavo

How can I make my account even more secure?

Bitvavo does everything to protect your account as well as possible. But besides our security measures, there are also measures you can take to make your account safer. An overview is given below Ple…

Updated 1 month ago by Support Team - Bitvavo

What is phishing?

Phishing is an attempt to get your password and username to abuse it. This could happen in one of the following ways: Per email You get an email which looks like it is from Bitvavo and it asks you if…

Updated 1 month ago by Support Team - Bitvavo

How to create a strong password?

It is key to make a good and secure password for your Bitvavo account to ensure that your account is well protected. Below are a few recommendations to support you with creating a strong password: Us…

Updated 1 month ago by Support Team - Bitvavo

How does Bitvavo use my ID?

Before you can exceed certain trading limits or if you want to deposit or withdraw digital currencies, it is necessary that your identity has been verified. Please note, Bitvavo will always handle yo…

Updated 1 month ago by Support Team - Bitvavo

Why do I get the notification “for safety reasons are your withdrawals temporarily blocked”?

In some cases withdrawals from your account are (temporarily) blocked. This can, among other things, have the following causes: You recently reset your password. You recently reset your two-factor au…

Updated 1 month ago by Support Team - Bitvavo

Is it safe to show my wallet address to a third party?

A wallet address can, in a way, be compared to a bank account number. This means that if someone has your wallet address, this person can send digital currency to your address. But this person does n…

Updated 1 month ago by Support Team - Bitvavo

Why did I receive an unexpected email about a failed login attempt?

Unexpected email. If you received an email about a failed login attempt, but you did not triggered this by yourself, this means that someone else tried to login to your account. Please carry out the…

Updated 1 month ago by Support Team - Bitvavo

Is Bitvavo regulated?

At the moment there is not yet any specific law or regulations that apply to the services related to digital currency that Bitvavo offers. Based on the implementation of the fifth anti-money launderi…

Updated 1 month ago by Support Team - Bitvavo