Security

How can I whitelist a wallet address?

It is possible in to whitelist several wallet addresses, which makes your account even more secure. In this article we explain what a whitelist for wallet addresses is and how you can use it. What is…

Updated 6 days ago by Support Team - Bitvavo

Are the digital currency on my account safe?

The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among other things, the following measures in place to ensure the security of your digital currency: Stichting Bitvav…

Updated 6 days ago by Support Team - Bitvavo

Why did I receive an unexpected email about a failed login attempt?

If you have received an email about a failed login attempt, but this is not due to your own actions, it means that someone else has tried to login to your account. Please carry out the steps below im…

Updated 6 days ago by Support Team - Bitvavo

How to create a strong password?

It is key to create a good and secure password for your Bitvavo account to ensure that your account is well protected. Below are a few recommendations to help you create a strong password: Use a mini…

Updated 6 days ago by Support Team - Bitvavo

What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways: Per email You receive an email which looks like it has been sent by Bitvavo,…

Updated 6 days ago by Support Team - Bitvavo

How can I make my account even more secure?

Bitvavo does everything to protect your account as well as possible. But aside from our security measures, there are also measures you can take to make your account safer. An overview is provided bel…

Updated 6 days ago by Support Team - Bitvavo

How can you check your account activity?

You can easily check actions performed in your account by following the steps below: Login to your Bitvavo account. Click your name at the top right and choose "Logs". Click the activity you want to…

Updated 6 days ago by Support Team - Bitvavo

Tech support fraud, boilerroom fraud and Forex broker fraud

In the article How do I identify a potential digital currency scam? we explain several kind of scams in detail. In this article, we describe in detail the specific tech support fraud (Microsoft fraud…

Updated 6 days ago by Support Team - Bitvavo

Is the email I received really from Bitvavo?

To verify if an email is really from Bitvavo, please pay attention to the following characteristics: E-mail address Bitvavo only sends emails from an address ending with “@bitvavo.com”. Anti-phising…