Security

Why did I receive an unexpected email about a failed login attempt?

If you have received an email about a failed login attempt, but this is not due to your own actions, it means that someone else has tried to login to your account. Please carry out the steps below im…

Updated 2 hours ago by Support Team - Bitvavo

How can I whitelist a wallet address?

It is possible in to whitelist several wallet addresses, which makes your account even more secure. In this article we explain what a whitelist for wallet addresses is and how you can use it. What is…

Updated 2 hours ago by Support Team - Bitvavo

How can you check your account activity?

You can easily check actions performed in your account by following the steps below: Login to your Bitvavo account. Click your name at the top right and choose "Logs". Click the activity you want to…

Updated 2 weeks ago by Support Team - Bitvavo

Ponzi schemes and multi level marketing (MLM)

Digital currencies, such as Bitcoin, have recently become popular and are intended to serve as a type of money. However, the rising use of digital currencies in the global marketplace may entice frau…

Updated 3 weeks ago by Support Team - Bitvavo

Tech support fraud, boilerroom fraud and Forex broker fraud

In the article How do I identify a potential digital currency scam? we explain several kind of scams in detail. In this article, we describe in detail the specific boilerroom fraud (Forex broker frau…

Updated 3 weeks ago by Support Team - Bitvavo

Is Bitvavo regulated?

Bitvavo is obliged to register with De Nederlandsche Bank with the introduction of the fifth anti-money laundering directive that came into effect on 21 May 2020. This registration obligation means t…

Updated 3 weeks ago by Support Team - Bitvavo

Telegram Scam

In the article How do I identify a potential digital currency scam? we explain several kind of scams in detail. In this article, we're going to describe a specific scam on Telegram in more detail as…

Updated 3 months ago by Support Team - Bitvavo

What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways: Per email You receive an email which looks like it has been sent by Bitvavo,…

Updated 4 months ago by Support Team - Bitvavo

How to create a strong password?

It is key to create a good and secure password for your Bitvavo account to ensure that your account is well protected. Below are a few recommendations to help you create a strong password: Use a mini…

Updated 5 months ago by Support Team - Bitvavo

Are the digital currency on my account safe?

The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among other things, the following measures in place to ensure the security of your digital currency: Stichting Bitvav…