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Security

How can I make my account even more secure?

Bitvavo does everything to protect your account as well as possible. But aside from our security measures, there are also measures you can take to make your account safer. An overview is provided bel…

Updated 4 weeks ago by Support Team - Bitvavo

Is the email I received really from Bitvavo?

To verify if an email is really from Bitvavo, please pay attention to the following characteristics: E-mail address Bitvavo only sends emails from an address ending with “@bitvavo.com”. Anti-phising…

Updated 1 month ago by Support Team - Bitvavo

Tech support fraud, boilerroom fraud and Forex broker fraud

In the article How do I identify a potential digital currency scam? we explain several kind of scams in detail. In this article, we describe in detail the specific boilerroom fraud (Forex broker frau…

Updated 1 month ago by Support Team - Bitvavo

How can I whitelist a wallet address?

Note : Address whitelisting is only available for old customers. New customers use an adressbook. It is possible in to whitelist several wallet addresses, which makes your account even more secure. I…

Updated 1 month ago by Support Team - Bitvavo

How can you check your account activity?

You can easily check actions performed in your account by following the steps below: Login to your Bitvavo account. Click your name at the top right and choose "Logs". Click the activity you want to…

Updated 1 month ago by Support Team - Bitvavo

How to create a strong password?

It is key to create a good and secure password for your Bitvavo account to ensure that your account is well protected. Below are a few recommendations to help you create a strong password: Use a mini…

Updated 1 month ago by Support Team - Bitvavo

Is it safe to show my wallet address to a third party?

A wallet address can, in a way, be compared to a bank account number. This means that if someone has your wallet address, this person can transfer digital currency to your address. One difference how…

Updated 1 month ago by Support Team - Bitvavo

Ponzi schemes and multi level marketing (MLM)

Digital currencies, such as Bitcoin, have recently become popular and are intended to serve as a type of money. However, the rising use of digital currencies in the global marketplace may entice frau…

Updated 1 month ago by Support Team - Bitvavo

Is Bitvavo regulated?

Bitvavo is obliged to register with De Nederlandsche Bank with the introduction of the fifth anti-money laundering directive that came into effect on 21 May 2021. This registration obligation means t…

Updated 1 month ago by Support Team - Bitvavo

Telegram Scam

In the article How do I identify a potential digital currency scam? we explain several kind of scams in detail. In this article, we're going to describe a specific scam on Telegram in more detail as…

Updated 1 month ago by Support Team - Bitvavo

How do I identify a potential digital currency scam?

Unfortunately scams (also) take place in the world of digital currency. In this respect it is important to keep in mind that if something sounds too good to be true (e.g. a website or service promise…

Updated 1 month ago by Support Team - Bitvavo

Why did I receive an unexpected email to confirm a new device?

If you have received an email to confirm a new device but if this is not due to your own actions, it means that a third party is trying to log in to your account using your login data (and 2FA code).…

Updated 1 month ago by Support Team - Bitvavo

Why did I receive an unexpected email about a failed login attempt?

If you have received an email about a failed login attempt, but this is not due to your own actions, it means that someone else has tried to login to your account. Please carry out the steps below im…

Updated 1 month ago by Support Team - Bitvavo

Why do I get the notification “for safety reasons are your withdrawals temporarily blocked”?

In some cases, withdrawals from your account will be (temporarily) blocked. This is the result of one of the following actions you have taken: You recently changed your email address;. You recently r…

Updated 1 month ago by Support Team - Bitvavo

What is phishing?

Phishing is an attempt to obtain your credentials in order to abuse them. This could happen in one of the following ways: Per email You receive an email which looks like it has been sent by Bitvavo,…

Updated 1 month ago by Support Team - Bitvavo

What should I do if I suspect a third party has access to my Bitvavo account?

We suggest you to follow these steps In the unlikely event of a third party acquiring access to your Bitvavo account: Contact our compliance department. Send an email to compliance@bitvavo.com. Pleas…

Updated 1 month ago by Support Team - Bitvavo

Are the digital currency on my account safe?

The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among other things, the following measures in place to ensure the security of your digital currency: Stichting Bitvav…

Updated 1 month ago by Support Team - Bitvavo

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