Deposit & Withdraw - Digital Currency

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Deposit & Withdraw - Digital Currency

Why are withdrawals of a digital currency temporarily disabled?

In some cases, deposits and withdrawals of digital currency may be temporarily disabled. You will then see the following message: The fact that deposits and withdrawals of a digital currency are temp…

Updated 3 days ago by Support Team - Bitvavo

The confirmations when depositing digital currencies

In order to credit a digital currency deposit to your Bitvavo account, the deposit needs a minimum number of 'confirmations' on its blockchain. What are confirmations?. In digital currency, confirmat…

Updated 1 week ago by Support Team - Bitvavo

How much are the withdrawal costs (blockchain fees) for digital currency?

Withdrawal costs are the costs for sending digital currency to an external wallet address. These fees go to the ‘ miners ’ who maintain the network and make sure all transactions are processed. Below…

Updated 4 weeks ago by Support Team - Bitvavo

What is a cooldown period and for how long is it in place?

Bitvavo uses a so-called cooldown period before allowing withdrawals of the digital currency you bought to an external wallet. This cooldown period has been put in place to provide us and other autho…

Updated 1 month ago by Support Team - Bitvavo

Do I receive GAS if I have NEO stored on my hosted wallet?

If you store NEO in your hosted wallet at Bitvavo, you will receive the GAS produced every week. This process is explained in more detail below: Every day at a fixed time we determine how much NEO ev…

Updated 1 month ago by Support Team - Bitvavo

How do I transfer (deposit) digital currency to my Bitvavo wallet?

You can easily transfer digital currency that you already own (for example in your external wallet) to your Bitvavo wallet. To do so, please follow the steps below: Sign in to your Bitvavo account. G…

Updated 1 month ago by Support Team - Bitvavo

Where can I find my wallet address?

Please note that the digital currencies you own are not stored on the blockchain in your wallet address. This address is only used to fund your account with digital currencies. You can find your depo…

Updated 1 month ago by Support Team - Bitvavo

Do I receive VTHO if I have VET stored on my hosted wallet?

If you have stored VET on your hosted wallet you will receive VTHO every week. The way this works is described in more detail below: Every day at a fixed time we determine how much VET every user has…

Updated 1 month ago by Support Team - Bitvavo

Do I receive Ontology GAS if I have Ontology stored on my hosted wallet?

If you store Ontology on your hosted wallet you will receive Ontology GAS (ONG) every week. This process is explained in more detail below: Every day at a fixed time we determine how much Ontology ev…

Updated 1 month ago by Support Team - Bitvavo

Transaction monitoring

Bitvavo’s anti-money laundering and combat terrorist financing (AML/CTF) policy is designed to prevent money laundering by meeting the European standards on combating money laundering and terrorism f…

Updated 2 months ago by Support Team - Bitvavo

How do I send (withdraw) digital currency to an external wallet?

You can easily send your digital currencies to an external wallet. The steps below describe how you could transfer your digital currencies to an external wallet: Login to your Bitvavo account. Go to…

Updated 5 months ago by Support Team - Bitvavo

Where can I find the private keys of my hosted wallet?

As Bitvavo offers hosted wallets , it is unfortunately not possible to provide the private keys of individual wallets. However, if you would like to manage your own private keys, you will need to cre…