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Deposit & Withdraw - Digital Currency

Transaction monitoring

Bitvavo’s anti-money laundering and combat terrorist financing (AML/CTF) policy is designed to prevent money laundering by meeting the European standards on combating money laundering and terrorism f…

Updated 2 weeks ago by Support Team - Bitvavo

What is a cooldown period and for how long is it in place?

Bitvavo uses a so-called cooldown period before allowing withdrawals of the digital currency you bought to an external wallet. This cooldown period has been put in place to provide us and other autho…

Updated 1 month ago by Support Team - Bitvavo

How do I send (withdraw) digital currency to an external wallet?

You can easily send your digital currencies to an external wallet. The steps below describe how you could transfer your digital currencies to an external wallet: Login to your Bitvavo account. Go to…

Updated 3 months ago by Support Team - Bitvavo

Why are withdrawals of a digital currency temporarily disabled?

In some cases, deposits and withdrawals of digital currency may be temporarily disabled. You will then see the following message: The fact that deposits and withdrawals of a digital currency are temp…

Updated 4 months ago by Support Team - Bitvavo

The confirmations when depositing digital currencies

In order to credit a digital currency deposit to your Bitvavo account, the deposit needs a minimum number of 'confirmations' on its blockchain. What are confirmations?. In digital currency, confirmat…

Updated 4 months ago by Support Team - Bitvavo

Where can I find the private keys of my hosted wallet?

As Bitvavo offers hosted wallets , it is unfortunately not possible to provide the private keys of individual wallets. However, if you would like to manage your own private keys, you will need to cre…

Updated 4 months ago by Support Team - Bitvavo

Where can I find my wallet address?

Please note that the digital currencies you own are not stored on the blockchain in your wallet address. This address is only used to fund your account with digital currencies. You can find your depo…

Updated 4 months ago by Support Team - Bitvavo

How do I transfer (deposit) digital currency to my Bitvavo wallet?

You can easily transfer digital currency that you already own (for example in your external wallet) to your Bitvavo wallet. To do so, please follow the steps below: Sign in to your Bitvavo account. G…

Updated 4 months ago by Support Team - Bitvavo

Why can I not see my transaction in the blockchain?

Generally speaking, you can always find your order to deposit or transfer digital currency on the blockchain by entering your transaction ID (TX-ID) in a blockchain explorer. When transferring digita…

Updated 4 months ago by Support Team - Bitvavo

Is my hosted wallet well secured?

The security of your hosted wallet is Bitvavo’s highest priority. Bitvavo has the following measures in place to ensure the security of your hosted wallet at Bitvavo: Stichting Bitvavo Payments All o…

Updated 4 months ago by Support Team - Bitvavo

Why have the digital currency that I sent to my Bitvavo wallet not yet arrived?

The process of receiving digital currency on your hosted wallet is divided into several steps. The steps are described below and there is also an explanation on possible causes of action if your digi…

Updated 4 months ago by Support Team - Bitvavo

How much are the withdrawal costs (blockchain fees) for digital currency?

Withdrawal costs are the costs for sending digital currency to an external wallet address. These fees go to the ‘ miners ’ who maintain the network and make sure all transactions are processed. Below…

Updated 4 months ago by Support Team - Bitvavo

What are the Bitvavo hosted wallets?

Bitvavo offers hosted wallets to all its users. A hosted wallet is a wallet in which your digital currencies can be stored easily and securely. You will need a different wallet for almost every digit…

Updated 4 months ago by Support Team - Bitvavo

What is a TX-ID and where can I find it?

A TX ID is a transaction ID (unique code) with which you can locate your transaction on the blockchain of a digital currency. Where can I find the TX-ID?. You can find the TX-ID by following the step…

Updated 4 months ago by Support Team - Bitvavo

Why has the digital currency that I sent to my external wallet not arrived yet?

The process of sending digital currency is divided into several phases. Below you will find a description of these phases and an explanation on what you can do if your digital currency has not yet ar…

Updated 4 months ago by Support Team - Bitvavo

Which digital currencies are supported by the hosted wallet of Bitvavo?

Below you can find an overview indicating which digital currencies can be traded, deposited and withdrawn at Bitvavo. Digital currency Symbol Wallet Deposits / Withdrawals 0x ZRX (✔) (✔) Aelf ELF (✔)…

Updated 4 months ago by Support Team - Bitvavo

I have transferred digital currency to the wrong address. How do I get it back?

Given the irreversible character of the blockchain, it is not possible to cancel a transaction after it has been executed. Therefore it is key to be extremely accurate when you transferring digital c…

Updated 5 months ago by Support Team - Bitvavo

Do I receive GAS if I have NEO stored on my hosted wallet?

If you store NEO on your hosted wallet you will receive GAS on a monthly basis. This process is explained in more detail below: Every day at a fixed time we determine how much NEO every user has in h…

Updated 5 months ago by Support Team - Bitvavo

Do I receive Ontology GAS if I have Ontology stored on my hosted wallet?

If you store Ontology on your hosted wallet you will receive Ontology GAS (ONG) on a monthly basis. This process is explained in more detail below: Every day at a fixed time we determine how much Ont…

Updated 5 months ago by Support Team - Bitvavo

Do I receive VTHO if I have VET stored on my hosted wallet?

If you have stored VET on your hosted wallet you will receive VTHO on a monthly basis. The way this works is described in more detail below: Every day at a fixed time we determine how much VET every…

Updated 5 months ago by Support Team - Bitvavo

Can I cancel a digital currency withdrawal?

Whether an withdrawal can be cancelled depends on how far you are in the transaction proces. There are two phases: Transaction not yet confirmed. Transaction confirmed. Both will be explained separately b…

Updated 5 months ago by Support Team - Bitvavo

Can I participate in an ICO with my Bitvavo wallet?

Your Bitvavo wallet only supports the digital currencies listed here. Do not attempt to send other digital currencies to your Bitvavo wallet, as these cannot be received and will in most cases be los…

Updated 5 months ago by Support Team - Bitvavo

What are airdrops and can I receive them on my hosted wallet?

Airdrops is a common used term which basically means nothing more than a giveaway of free digital currency. Even though it is free, there is often a different form of compensation associated with the…

Updated 5 months ago by Support Team - Bitvavo

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