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How do I subscribe to the newsletter?

To keep users up-to-date with the latest developments on the Bitvavo platform, Bitvavo periodically sends a newsletter. If you would like to receive our latest developments as well, you can subscribe…

Updated 1 week ago by Support Team - Bitvavo

How does the affiliate program work?

With the affiliate program it is possible to get a rebate for every transaction made by a user that has been invited by you. How does it work?. Create an account at Bitvavo (if you do not already hav…

Updated 1 week ago by Support Team - Bitvavo

How does Bitvavo ensure my privacy?

Since the 25th of May 2018, the General Data Protection Regulation (GDPR) has been implemented in Europe. Bitvavo respects your privacy and protects your personal data. How Bitvavo ensures your priva…

Updated 1 month ago by Support Team - Bitvavo

What is a hard fork and how does Bitvavo handle them?

A hard fork is a change in the software of a digital currency, which could lead to different sorts of digital currency. If a blockchain ‘forks’, the previous blockchain has been split. Ideally all us…

Updated 1 month ago by Support Team - Bitvavo

What is a tokenswap and how does Bitvavo handle them?

A tokenswap is the exchange of a digital currency that has been issued in the form of a token, for the same digital currency but issued in the form of a coin. For example, in 2017 and 2018 a lot of I…

Updated 1 month ago by Support Team - Bitvavo

Company details Bitvavo

Bitvavo wants to be completely transparent about everything we do. Therefore the most important company details are set out below. Location Herengracht 450, Amsterdam. Chamber of Commerce number 6874…

Updated 1 month ago by Support Team - Bitvavo

How do I contact the support team?

You can contact our support team with the following methods: Live Chat. Email. Both options will be explained in more detail below. Please note : Bitvavo Support will never ask you to share your pass…

Updated 1 month ago by Support Team - Bitvavo

How do I submit a complaint?

Bitvavo is continuously trying to optimize its service. However, if you are not satisfied and want to submit a complaint the process is described below. How do I submit a complaint?. If you are of th…

Updated 1 month ago by Support Team - Bitvavo

Digital currency and tax

Ownership of (active) trading in digital currency can be subject to tax. Despite the fact that Bitvavo does not want to give legal advice on tax. ​Owning digital currency. According to the Dutch Tax…

Updated 1 month ago by Support Team - Bitvavo