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How do I contact the support team?

You can contact our support team with the following methods: Live Chat. Email. Both options will be explained in more detail below. Please note : Bitvavo Support will never ask you to share your pass…

Updated 3 days ago by Support Team - Bitvavo

Staking on Bitvavo

Bitvavo is offering off-chain and on-chain staking services which we call together the staking services. The off-chain staking services gives you the option to earn rewards on available and idle acco…

Updated 1 week ago by Support Team - Bitvavo

What is a hard fork and how does Bitvavo handle them?

A hard fork is a change in the software of a digital currency, which could lead to different sorts of digital currency. If a blockchain ‘forks’, the previous blockchain has been split. Ideally all us…

Updated 4 weeks ago by Support Team - Bitvavo

How does the affiliate program work?

With the affiliate program it is possible to earn commission for every transaction made by a user that has been invited by you. How does it work?. Create an account at Bitvavo (if you do not already…

Updated 3 months ago by Support Team - Bitvavo

Bitvavo registered with the Dutch Central Bank (DNB)

As a result of the legislation and regulations introduced in the Netherlands on May 21, 2020, providers of crypto services should be registered by the Dutch Central Bank.

Updated 4 months ago by Support Team - Bitvavo

Bit Broker Trade

Bit Broker Trade is an automatic Bitcoin Trader, which trades in the exchange rate difference between Bitcoin and Euro. Because not everyone can make a so-called 'Trading Bot', Bit Broker Trade has m…

Updated 6 months ago by Support Team - Bitvavo

Digital currency and tax

Ownership or (active) trading in digital currency may be subject to tax. Although Bitvavo does not wish to give legal or tax advice with the article below, it is broadly explained below how you shoul…

Updated 6 months ago by Support Team - Bitvavo

Cryptohopper

Cryptohopper was founded on December 12, 2017 and has since grown to become the largest Dutch platform on which commercial bots can be rented which can be used to: have personal trading strategies ex…

Updated 6 months ago by Support Team - Bitvavo

How does Bitvavo ensure my privacy?

Since the 25th of May 2018, the General Data Protection Regulation (GDPR) has been implemented in Europe. Bitvavo respects your privacy and protects your personal data. How Bitvavo ensures your priva…

Updated 11 months ago by Support Team - Bitvavo

How do I subscribe to the newsletter?

To keep users up-to-date with the latest developments on the Bitvavo platform, Bitvavo periodically sends a newsletter. If you would like to receive our latest developments as well, you can subscribe…

Updated 1 year ago by Support Team - Bitvavo

How do I submit a complaint?

Bitvavo is continuously trying to optimize its service. However, if you are not satisfied and want to submit a complaint the process is described below. How do I submit a complaint?. If you are of th…

Updated 1 year ago by Support Team - Bitvavo

What is a tokenswap and how does Bitvavo handle them?

A tokenswap is the exchange of a digital currency that has been issued in the form of a token, for the same digital currency but issued in the form of a coin. For example, in 2017 and 2018 a lot of I…

Updated 1 year ago by Support Team - Bitvavo

Company details Bitvavo

Bitvavo wants to be completely transparent about everything we do. Therefore the most important company details are set out below. Location Herengracht 450, Amsterdam. Chamber of Commerce number 6874…

Updated 1 year ago by Support Team - Bitvavo

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