Why do I have to confirm my device again?

Summary

Sometimes you may be asked to confirm a device that you've already confirmed before. This article explains why that happens on the Bitvavo app and what you can do to prevent it. It also gives solutions for common issues related to device confirmation, such as mobile browser settings or using a VPN.

Common reasons why you're asked to confirm your device again

1. Your mobile browser blocks cookies

The Bitvavo app uses your mobile device's default browser to complete secure logins and recognises confirmed devices using cookies.

• Make sure cookies are allowed in your default mobile browser settings.
• If cookies are blocked, Bitvavo won't recognise your device.
• After updating your settings, you’ll need to confirm your device again.

2. You cleared your app data or reinstalled the app

If you clear the Bitvavo app's storage or reinstall the app, your device registration is reset. In this case, Bitvavo will ask you to confirm your device again.

3. Your mobile browser is in private or incognito mode

Private or incognito tabs don’t store cookies after they are closed.

• If your default mobile browser is set to private mode, your device will appear as new each time you log in.
• To avoid this, ensure your default mobile browser is set to normal mode when logging in.

4. You're using a VPN

VPNs change your IP address.

• This can make it look like you’re logging in from a different location.
• Because of this, Bitvavo may ask you to confirm your device again for safety reasons.

Still having issues?

If you’ve tried the above and are still being asked to confirm your device every time you log in, please contact our support team so we can help you further.

FAQ