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Welcome!

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kb_cta_title_1 kb_cta_title_1 Edit phone number
kb_cta_title_2 kb_cta_title_2 Set-up 2FA
kb_cta_title_3 kb_cta_title_3 Reset 2FA
kb_cta_title_4 kb_cta_title_4 Reset password
kb_cta_title_5 kb_cta_title_5 Change email address

About Bitvavo

About Bitvavo

Bitvavo registered with the Dutch Central Bank (DNB)
How do I contact the support team?
Company details Bitvavo
Crypto risk disclosure for Belgium
DCG situation has no impact on the Bitvavo-platform - FAQs
Feedback for Bitvavo
See all 15 articles
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Create account & Verifications

Create account

How do I create a private account?
Personal Details
Can I create a second account?
Can I create an account if I am younger than 18 years?
How do I change the name of my account?
In what countries are Bitvavo's services accessible?
See all 9 articles

Verifications

How do I verify my identity?
Wallet verification guide
Why is it necessary to verify my identity?
How can I verify my telephone number?
How do I verify my bank account number (IBAN)?
How do I verify my email address?
See all 8 articles
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Account management

Account management

Staking on Bitvavo
Two-Factor Authentication (2FA)
Digital currency and tax
How can I change my anti-phishing code?
How can I change my bank account?
How can I change my email address?
See all 20 articles
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Buy & sell

App

Candle sticks in app
Limit sell order in app
Limit buy orders in app

Dashboard

What is the trading fee when I buy or sell digital currency?
Bitvavo Swaps
Can a buy or sell transaction be reversed or cancelled?
How do I buy digital currency?
How do I sell digital currency?
What is the minimum transaction amount?
See all 7 articles

Exchange

How are cryptocurrency prices determined?
How do I cancel or change an open order?
Limit order - Fill Or Kill
Limit order - Good Til Canceled
Limit order - Immediate Or Cancel
Listing and delisting of digital currency
See all 10 articles

General

Automatic purchasing (DCA)
Delisted assets
What is a hard fork and how does Bitvavo handle them?
What is a tokenswap and how does Bitvavo handle them?
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Deposit & Withdraw

Digital crypto assets

Euro Funds

Limits

Proof of Source of Funds (POSOF)
Withdrawal limits (for an intermediate account)
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Security

Bitvavo account

Are the digital currency on my account safe?
Bitvavo Account Guarantee
Crypto withdrawals lock
How can I make my account even more secure?
How can you check your account activity?
How to create a strong password?
See all 12 articles

Fraud, Scams & Phishing

Is the email I received from Bitvavo or is it phishing?
How do I identify a potential digital currency scam?
Ponzi schemes and multi level marketing (MLM)
Romance/dating scam
Tech support fraud, boilerroom fraud and Forex broker fraud
Telegram Scam
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API

API keys

API error messages
What are API keys and how do I create them?
What is an API and where can I find the SDK/API documentation?

Crypto Trading Bots & Asset management

Bitvavo X Altrady
Bitvavo X Bit Broker Trade
Bitvavo X Crypto Bot
Bitvavo X Cryptohopper
Bitvavo X DemaTrading
Bitvavo X Diamond Pigs

Tax & Reporting solution

Bitvavo X Blockpit
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Corporate

Corporate

Can I create a corporate account?
How can I open a Bitvavo affiliate account?
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