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Quick actions

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kb_cta_title_3 kb_cta_title_3 Reset 2FA
kb_cta_title_4 kb_cta_title_4 Reset password
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Account & verifications

New users, creating an account, logging in, verification, account settings, security settings, and business accounts.

New users

Why is it necessary to verify my identity?
Personal Details
Where can I download the Bitvavo App?
In which countries can I use Bitvavo?
Can I create an account if I am younger than 18 years?
Welcome Bonus

Creating an account

How do I create a private account?
How do I verify my email address?
Can I create a second account?
Which identification documents will be accepted?
How the Bitvavo referral program works

Verification

How do I verify my identity?
How can I regain access to my account if I’ve lost access to my email address, phone number, or device?
Do I need to re-verify my identity if I have a new passport or ID card?
Why is my Bitvavo account blocked?
How can I change my linked bank account (IBAN)?
Can I add a joint bank account?

Account settings

Staking at Bitvavo
How can I change the email address linked to my Bitvavo account if I no longer have access to it?
How can I enable light or dark mode in Bitvavo?
How can I change my phone number?
What should I do if I forgot the email address of my Bitvavo account?
How can I change my password?

Security settings

Two-Factor Authentication (2FA)
How do I disable crypto withdrawals?
Are the digital currency on my account safe?
How can I disable 2FA if I no longer have access to my phone or don't receive an SMS?
Why does my two-factor authentication (2FA) not work?
Bitvavo partnership with Auth0

Logging in/out

Using Bitvavo While on Holiday
Login problems
Why did I not receive an email?
How can I confirm my device?
Why do I have to confirm my device again?
Why do I need to log in without a dot in my Gmail address?

Business accounts

Can I create a corporate account?
How can I open a Bitvavo affiliate account?
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Euro deposit & withdrawals

Deposit and withdraw euros

Euro Deposit

Why has my euro deposit not been credited yet?
How can I deposit euro to Bitvavo?
Why can I not use Bancontact for my first deposit?
Can I deposit euros from my business bank account to my personal Bitvavo account?
Why can't I deposit euros to my Bitvavo account?
How can I transfer funds using iDEAL?

Euro Withdraw

How do I withdraw euros to my bank account?
Why haven't I received my euro withdrawal to my bank account yet?
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Buy, sell & API

Order types, trading, assets, & the API

Order types

Which different order types exist?
Market order - quickly buying and selling
Limit order - Good Til Canceled
Limit order - Fill Or Kill
Limit order - Immediate Or Cancel
What is a Stop Limit order and how do I place one?

Trading

How are cryptocurrency prices determined?
What is the trading fee when I buy or sell crypto?
How do I change or cancel an open order?
How many decimals can I use for my orders at Bitvavo?
Why did my transaction fail due to market volatility?
How can I use Pro Mode in the Bitvavo app?

Assets

Which crypto are available on Bitvavo?
Why is my wallet empty after I log in?
Which assets will be listed on Bitvavo soon?
Update to your Cardano deposit address
Lending at Bitvavo
How can I save coins to my Watchlist on Bitvavo?

API

API-keys
Crypto Trading Bots & Asset management
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Crypto deposits & withdrawals

Deposits, withdrawals, and hosted wallets

Crypto Deposit

How can I deposit (receive) crypto to Bitvavo?
How do I know if I used the correct network for my crypto deposit?
Does Bitvavo support the Bitcoin Lightning Network?
What is a tag/memo?
Where can I find my wallet address?
Confirmations when depositing digital currencies

Crypto Withdrawal

How can I withdraw (send) cryptocurrency from my Bitvavo account to my external wallet?
Why has my crypto withdrawal not arrived yet?
Why do I get a message that my withdrawal fee changed?
How can I remove an address from the address book?
What are the risks of withdrawing crypto?
How can I add an external wallet/exchange address to the address book?

Hosted wallet

What are Bitvavo hosted (hot) wallets?
Is my hosted wallet well secured?
Which digital currencies are supported by the hosted wallet of Bitvavo?
Where can I find the private keys of my hosted wallet?
Which blockchain network do I have to use to send and receive my crypto assets?
What are airdrops and can I receive them on my hosted wallet?
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Listings, delistings & swaps

Information about cryptocurrency swaps, rebrandings or delistings of cryptocurrency.

Delistings

Information about delisting crypto assets.

Bitvavo will delist COMBO (COMBO)
Bitvavo will delist Linear (LINA)
Bitvavo will delist SelfKey (KEY) and Ren (REN)
Bitvavo will delist UNFI
Syscoin (SYS) will be delisted from Bitvavo
How does removing crypto (delisting) from Bitvavo work?

Listings

Information about listing new crypto assets.

How can I request new assets?
How does adding new crypto (listing) to Bitvavo work?

Swaps & rebrandings

Crypto swaps and rebrandings

Bitvavo will support the BinaryX (BNX) token swap to Four (FORM)
Bitvavo will support the Ethernity Chain (ERN) token swap to Epic Chain (EPIC)
How does Bitvavo handle token swaps?
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Fraud & account safety

Fraud, scams, and phishing emails/texts

Phishing

Articles with information about phishing

Is the email I received from Bitvavo or is it phishing?
Is the SMS message I received from Bitvavo or is it phishing?
Is the website I'm visiting Bitvavo or is it a fake?

Fraud

Articles with information about different types of fraud and how to recognize fraud

Bank help desk fraud
Help desk fraud
Tech support fraud, boilerroom fraud and Forex broker fraud

Scams

Articles about varying types of scams.

Crypto scam
Giveaway scam
Recovery scam
Romance/dating scam
Telegram Scam
Employment scam

Account safety

Tips for securing your Bitvavo account

How can I secure my account?
My phone has been stolen, what should I do?
Why do I get a notification that my password is breached?
How to create a strong password?
Is it safe to show my wallet address to a third party?
How can you check your account activity?
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Account limits (compliance) & monitoring

(Withdrawal) limits and transaction monitoring

Account limits (compliance)

Withdrawal limits
Proof of Source of Funds (POSOF)

Monitoring

Transaction monitoring
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Transaction history & taxes

Transaction history, balance statements, and taxes

Transaction history & taxes

Crypto and tax in France
Crypto and tax in Austria
How can I view and download my transaction history and balance statement?
Crypto and tax in The Netherlands
Bitvavo X Blockpit
Crypto and tax in Belgium
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About Bitvavo & contact

Contact, feedback, requests, company details and regulatory information

Security

Information about Bitvavo account and funds security.

What is Proof of Reserves (PoR), and how can I verify my funds?

Contact, feedback, and requests

How do I contact the support team?
Feedback for Bitvavo
Do you have a formal complaint?
Listing Requirements & Guidelines

Company details

Bitvavo and Hyphe FAQs
What is Bitvavo?
Company details Bitvavo
Insured cold storage solutions at Bitvavo
LiteBit to Bitvavo - Frequently asked questions

Bitvavo & regulations

Bitvavo registered with the Dutch Central Bank (DNB)
How will the Travel Rule implementation at Bitvavo affect my crypto transactions?
Changes to Bitvavo services for German residents, starting 10 May 2024
Account creation is unavailable for German residents
Is Bitvavo regulated?
Investing in digital assets in a responsible manner
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