Welcome!

As a result of the legislation and regulations introduced in the Netherlands on May 21, 2020 (the amendment to the fourth anti-money laundering directive), providers of services for (i) exchanging digital assets and non-cash money and (ii) providers of custodian digital asset wallets are required to registers with the Dutch Central Bank (DNB) in order to be able to continue to offer their services. Bitvavo obtained this registration on November 11, 2020.

What does this registration mean for users? 

Due to the new regulations, Bitvavo is obliged to verify the identity of our customers before it is possible to use our services. Also according to De Nederlandsche Bank, the supervision means that digital currencies may only be sent to verified wallet addresses. For this reason users are required to verify a wallet address before sending crypto to another wallet address. 

What does this registration mean for Bitvavo?

Due to Bitvavo's position as market leader in the Netherlands, and with an office located in Amsterdam, Bitvavo had to register with the Dutch Central Bank as a crypto service provider. The registration of Bitvavo and the rapidly developing regulatory framework regarding digital assets are accompanied by an increasing interest from institutional clients. These developments have contributed to the fact that, in 2020, more than € 3 billion of digital assets was exchanged by Dutch clients on the Bitvavo platform.

Which aspects does this registration cover?

Bitvavo is registered with the Dutch Central Bank (DNB) as a provider of digital asset services. The Dutch Central Bank only supervises Bitvavo's compliance with the Money Laundering and Terrorist Financing (Prevention) Act and the 1977 Sanctions Act. Bitvavo is not subject to the prudential supervision by the Dutch Central Bank or conduct supervision by the AFM. This means that financial requirements or business risks are not monitored and there is no specific consumer protection.

Because current regulations are only the beginning of regulation in the crypto sector, Bitvavo will strive to stay at the forefront of regulatory developments and will continue to actively contribute to these developments.

You can contact our support team via the following methods:

1. Live chat.
2. Email.

Please note: Bitvavo Support will never ask you to share your password or 2FA code, or request you to download external sign in software. If you do receive such a request, please contact us as soon as possible.

Live chat

You can find our live chat in the lower-right corner of every page of our website. The live chat will open when you click on the chat icon. We cannot provide any account detail information, therefore we kindly ask you to contact us per mail. Our live chat is available on:

• Business days: 10:00 - 20:00 
• Weekends: 10:00 - 16:00 

Our chat bot is available 24 hours a day for your support questions. 

Email

You can contact our support team by sending an email to support@bitvavo.com. In order to receive help quickly and efficiently, we kindly request you to:

1. Send the request with the email address that is connected to your Bitvavo account;
2. Provide as many details as possible on your question and its circumstances;
3. If applicable, add a screenshot of the transaction or the page you have a question about.

Support by email is available on:

• Business days: 08:00 - 21:00.
• Weekend: 09:00 - 21:00.

We aim to reply to every email within one business day, though it may sometimes take a bit longer. We will answer your questions as soon as possible. 

You can create a Bitvavo account quickly and easily by following the steps below:

1. Go to get started. 
2. Verify your email address.
3. Provide the required personal details.
4. Verify your identity.
5. Transfer funds to your account.

Optional:

1. Verify your phone number.
2. Activate two-factor authentication.

After these steps your account will be ready to use and you are able to buy digital currency right away.

Want to learn more about digital currency and blockchain? Discover all about digital currency and blockchain with our courses, practical tips and more through Bitvavo Learn. 

Based on applicable rules and regulations as supervised by the Dutch Central Bank, Bitvavo is required to ask for certain information before we can offer our services. This is required as, in Europe, the use of digital currencies is identified as an activity that may involve increased risk.

What kind of questions will be raised?

Bitvavo is required to ask the following questions:

1. What is the purpose for which you wish to use your Bitvavo account?

2. What is the origin of the funds you wish to use?

After completing the abovementioned question, we, in principle, have all the required information except if you would like to upgrade your account to a Pro level to receive personally tailored deposit limits.

Privacy

We understand that you value your privacy, and we do everything we can to safeguard the information you provide as well as possible. More information about how Bitvavo handles the information you provide and how Bitvavo ensures the security of your information can be found here.

Due to the introduction of the fifth anti-money laundering directive, which came into effect in the Netherlands on May 21, 2020, Bitvavo has come under the supervision of De Nederlandsche Bank. According to De Nederlandsche Bank, this supervision means that digital currencies may only be sent to verified wallet addresses.

Instruction Video

Wallet Verification - step by step

After you have added an external wallet address to your address book, you need to have it verified which is possible as follows:

• Go to your address book and click on 'Verify'.

  
  
  

For security reasons, a selfie may be requested during wallet verification. Based on risk factors, it is decided to request a selfie for additional verification. These risk factors decrease the more secure the account is, for example with two-factor authentication (2FA).

Please make sure that the following points are clearly visible in the photo you provide:

• Your face (for verification of identity);
• Valid identity document;
• A piece of paper with today's date handwritten on it.

You can view the image and if everything is clearly visible you can click Continue.

• Take a screen recording of the platform or external wallet address you want to send your digital currency to and make sure the wallet address you want to add is visible.

Does your Google Chrome have no permission to add Screenrecording? Read this. 

1. Start the screen recording and display the desired external wallet address. The following screens should be visible:
   

1. 1. The Bitvavo environment with the unique code;
      

   2. The receiving party's wallet software and full receiving address;

   3. The Bitvavo environment where the screen recording is stopped.

      
      
      

2. Share the screen recording and confirm adding the external wallet address.
   Fill in the password of your Bitvavo-account and 2FA code (if enabled) and press Continue.
   An email will now be sent.
   
   

   
   
   

3. Confirm the email sent to your email account to complete the wallet verification.
   Please Note: the wallet verification is only complete after the email has been confirmed.
   
   

   
   
   

Your screen recording will then be assessed by our compliance team, the external wallet address will in principle be added to your address book and after which withdrawals to this external wallet address will be possible.

Mobile wallet

We understand better than anyone that you value your privacy and we do everything we can to guarantee the information you provide as well as possible.
More information about how Bitvavo handles the information you provide and how Bitvavo guarantees the security of your information can be found here.

Bitvavo is obliged under European laws and regulations, as supervised by the Dutch Central Bank, to verify your identity before it is possible to use our services. You can easily have your identity verified using your mobile phone.

In almost all cases, the verification process is fully automatic and only takes a few minutes.

What data does Bitvavo need for identity verification?

The data that Bitvavo needs in any case to approve the identity verification of a customer are:

• Full names;

• Nationality;

• Date of birth;

• Issue date;

• Date valid until;

• Issuing country;

• Passport photograph;

• Document number.

The data that you may cover are:

• Social security number.

Please note that you are not allowed to cover the entire MRZ code but only the social security number. The identity verification may take longer if you shield data, as it must be verified manually.

How does Bitvavo handle my uploaded identity file?

Bitvavo will always handle your identity document with the utmost care to ensure confidentiality, and therefore has the following measures in place:

• Your identity document is checked by a reputable and specialized service provider, who will delete your identity document after verification.

• Bitvavo receives the information the specialized service provider has selected from your document.

• The information sent to us is encrypted and stored on an offline server.

• The employees of Bitvavo who have access to your personal data all have a ‘certificate of conduct’ and have been thoroughly screened.

By putting these measures in place, your personal data is well secured. Additional information can be found in our privacy statement or our terms and conditions.

For a guide on how to verify your identity, please refer to this article.

Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport or driver's license.
The steps are explained below.

Step 1) Verify your identity

1. Go to the 'Verification' page.
   
   

2. Click 'Continue' to start the verification.
   
   
   
   

3. Select the type of document that you want to upload. Please note: when uploading an identity card, upload the front and back.

Step 2) Take a photo of your identity document

1. Take a photo with your phone.
   
   
   
   
   

2. Click 'Continue on your phone'.
   
   
3. Take a photo with your phone.
   
   
   
   
4. Click 'Continue on your phone'.
   
   

Step 3) Continue the verification via your mobile phone

1. Click on 'Continue' to start the verification.
   
   
   
   

2. Enter your mobile phone number.
   
   
3. Click ´Send link'.
   
   
   
   
4. A text message with a secure link will be send to your mobile phone.
   
   

5. Click on the secure link that you have received on your mobile phone.

    

   
   
   

6. We ask you to film yourself and perform 2 simple actions.
   
   

7. Click on 'Continue'.
   
   
   
   

8. Place your face in the oval.
   
   
9. Click on 'Record'.
   
   
   
10. Look over the mentioned shoulder.
    
    
11. Click on 'Next' when you are finished.
    
    
12. Say each digit out loud.
    
    
    
    
13. Click on 'Stop' when you are finished.
    
    
14. The verification is complete.
    
    

Want to learn more about digital currency and blockchain? Discover all about digital currency and blockchain with our courses, practical tips and more on Bitvavo Learn. 

Bitvavo is offering off-chain and on-chain staking services which we call together the staking services. The off-chain staking services gives you the option to earn rewards on available and idle account balances you maintain in your Bitvavo account. The on-chain staking services gives you the possibility that your digital assets actively participate in the transaction validation (similar to mining) process on a proof-of-stake blockchain. On these blockchains, anyone with a minimum-required balance of a specific digital asset can validate transactions and earn staking rewards. 

How does staking with Bitvavo work?

As long as you have digital assets on your Bitvavo account which are supported by our staking program, Bitvavo can stake for you:

• You only need to opt in for our staking services. There is no additional work necessary on your end.
• The services will apply for all available and supported digital assets on your account.
• You retain full ownership of your digital assets, which means you can deposit and withdraw your digital assets at any time.

For which digital assets are the staking services available?

Digital assets listed on Bitvavo which are currently supported by our staking services include:

Cardano (ADA) ~ 3,50%
ARK (ARK) ~ 1,07%
Cosmos (ATOM) ~ 8,00%
Bitcoin Cash (BCH) ~ 1,02%
Bitcoin (BTC) ~ 0.77%
Ethereum (ETH) ~ 1.01%
The Graph (GRT) ~ 3,00%
ICON (ICX) ~ 3,00%
Komodo (KMD) ~ 2,00%
Kusama (KSM) ~ 7,00%
LTO Network (LTO) ~ 5,00%
Luna Classic (LUNA) ~ 2,00%
Luna (LUNA2) ~ 2,00%
NEAR Protocol (NEAR) ~ 5,00%
NEO (NEO) ~ 0.52%
Ontology (ONT) ~ 0.51%
Solana (SOL): ~ 4.0%
Tezos (XTZ) ~ 2,50%
Tron (TRX) ~ 1,03%
USD Coin (USDC) ~ 1,75%
VeChain (VET) ~ 0.49%
Waves (WAVES) ~ 5.5%

If new digital assets are supported by our staking program, we will update the available asset list here.

Staking disclaimer

Bitvavo is not a bank and/or regulated as a bank or other depository institution. The staking services are not part of a depository or bank program, subject to the EU deposit guarantee schemes or covered by any other third party. You are only allowed to participate in the staking program with digital assets that are initially bought or deposited for the purpose of trading digital assets on the Bitvavo platform.

For further information read our Terms of Service and Risk Disclosure and feel free to contact our support team by using our live chat function or by sending an email to support@bitvavo.com.

How do rewards work?

Rewards are calculated on two factors:

1. The current rewards rate seen in your account.
   For some assets this reward rate might change over time (for example Tezos, where the reward is influenced by the total amount staked across the entire network).
2. The amount of the digital assets you hold in your particular wallet on a daily basis.
   To determine this amount, we look at the lowest amount you have had in your wallet on that specific day. Assets held in open orders are included in this calculation.

An overview of the current reward rates and the rewards received until now can be found here.

Can I trade or send funds while they are being staked?

While your digital assets are staked in our staking program, you will be able to trade and withdraw your digital assets participating in our staking program as you would for any other digital asset on your Bitvavo account.

Note: When you trade or withdraw the relevant currency to an external wallet, you may receive potentially less/no staking proceeds on it afterwards. Staking proceeds are related to the amount of 'stakeable' digital currency you own. If you have none of this on your balance sheet, you will not be able to benefit from it.

Can I opt out?

Yes, you can opt out for the staking services at any moment but will no longer receive staking rewards until you opt back in.

Two-factor authentication (2FA), also known as two-step verification, is a layer of security next to your username and password. If you have enabled 2FA for your Bitvavo account, you must first enter your username and password (first factor) and then an additional 2FA code (second factor). The 2FA code is associated with a specific device, such as your phone.

You can easily transfer digital currency that you already own (for example in your external wallet) to your Bitvavo wallet. To do so, please follow the steps below:

1. Sign in to your Bitvavo account.
   
   
2. Go to the digital currency you want to deposit and click on it.
   
   
   
   
3. Go to 'Deposit' and click on it.
   
   
   
   
4. If you want to deposit an asset that we only support on the ERC-20 network, you must indicate in an extra step that you understood this. To do this, type ERC-20 understood in the text box and click continue.
   
   
   
5. The address of your Bitvavo wallet will now be displayed. You can transfer your digital currency using this address.
   
   

   
   
   

   Please note: For currencies such as EOS, NEM, Steem, XLM and XRP you will need to add an additional description.

Generally the transferred digital currency will be added to your Bitvavo account within a of couple minutes to several hours. The timeframe depends on how quickly your transaction is confirmed by the network, and how many confirmations we require, which differs for every digital currency.
An overview can be found here.

In this article, we will explain step by step how to withdraw the Euro balances in your Bitvavo account to your bank account.

Please note that you can only withdraw Euro balances to your linked bank account. If you only have digital currency on the balance of your Bitvavo account, you need to sell (part of) it first. Detailed instructions on how to sell digital currency can be found here.

Click on the tabs for instructions for the app or website. 

Due to the introduction of the fifth anti-money laundering directive which came into effect in the Netherlands on May 21, 2020, Bitvavo is now under the supervision of De Nederlandsche Bank. This directive states that digital currencies can only be sent to verified wallet addresses.

Before you can withdraw digital currencies to an external address, you first need to add it to your address book, and get it verified. Once those two steps are done, you may send your digital currency to your external wallet by following the steps outlined below.

Click on the buttons for app or website:

Your digital currency should arrive within two hours to the designated address. The timing depends mainly on how quickly your transaction is confirmed by the network, which differs for every digital currency and may change from time to time.

If your digital currency hasn't arrived within two hours, please consult our article on possible reasons for delayed digital currency transfers.

Blockchain Fees

Sending digital currency via the blockchain network costs a fee paid to miners that is unrelated to Bitvavo and its operations. An indicative overview of the costs for transferring digital currency to a different wallet address can be found here.

The process of sending digital currency is divided into several phases. Below you will find a description of these phases and an explanation on what you can do if your digital currency has not yet arrived.

1. Confirmation email
   An email has been sent to the email address connected to your Bitvavo account. You have to confirm this email within one hour to proceed.
2. Pending 
   Bitvavo monitors all deposits and withdrawals of digital currency. This notification will often disappear quickly.
   In some cases, it might be required that our compliance department manually check your transaction. In such a case, it might take longer before your transaction is processed.
3. Approved
   Your order to transfer digital currency has been approved. It will be sent shortly.
   
   My transaction does not proceed past approval.
   The fact that your transaction is temporarily stuck on this status may be due to a delay in synchronising the node software. Unfortunately, this can sometimes take a while. Don't worry, because approval means Bitvavo has already initiated the transaction. It will proceed automatically, after some time. 
4. Sending
   Bitvavo is broadcasting your transaction on the network.
5. In mempool
   Your transaction has been broadcast onto the network and it is only a matter of waiting for the first confirmation from the network that your transaction has been processed.
   
   Note: In some cases, the status in mempool may take a relatively long time. This is because the miners in the network have not yet processed your transaction for the average fee paid. Unfortunately, Bitvavo cannot speed up this process for you.
6. In process
   Your transaction is on its way and has been confirmed by the network at least once. Depending on how busy the network is, your transaction will be transferred somewhere between a couple of minutes and a couple of hours.
7. Processed
   Your transaction has been successfully processed and you have received a confirmation email.
   
   

   The transaction is completed but not visible on Ledger

   Does the address match?
   You can check wallet addresses on the following page to see if they match.

   Correct address but I can't see the deposit on my ledger.
   Several customers have told us that updating their Ledger/Ledger Live software has made previously non-visible deposits visible, we recommend trying this if you are using a Ledger. Click here for more information. 

   Matic deposited but not visible in my Ledger live.
   You may not be able to see your sent MATIC from Bitvavo on your Ledger Polygon account, this is because we send it through the ERC-20 network. We at Bitvavo do not support the Polygon network, which is why it is sent as an ERC-20 token.

   To add an ETH account in your Ledger, please click here.

   Contact Ledger support
   Should the above causes not apply, it is best to contact Ledger support. Once a transaction is completed only the receiving party can help you (Ledger).

   This link below will take you to the Ledger's support page, at the bottom right you can start a chat. Sometimes they may ask for the transaction ID (TxID), you can find it on the following page in your Bitvavo account.

If your transaction has not progressed past step one or two, the transaction will automatically be canceled. If this is the case, please try to make the transfer once more.
If, however, - you cannot quite figure it out, please contact our support team by sending an email to support@bitvavo.com.

If your transfer has not been added to your Bitvavo account, even though you completed the payment process, it could be due to one of following causes:

1. You have used a SEPA payment (bank transfer).

   • If you did not include the right description for your payment, your payment cannot be added to your account. The payment will automatically be returned to your bank account.

   • If you have made a SEPA payment from a Dutch bank account, the amount will be added within 1 workday (mo-fr).

   • If you have made a SEPA payment from a international bank account, the amount will be added within 2 workdays (mo-fr).
     
     

2. The name of your bank account is (slightly) different from the name of your Bitvavo account.

   This might be the cause if you used a joint bank account. Please upload a copy of your debit card which proves that you are the owner of the bank account.
   
   

3. The payment was made through a business bank account

   Unfortunately Bitvavo cannot accept payments made from a business bank account to your private account. The payment will therefore be automatically returned to the business bank account number.
   
   

4. The payment has been made in a currency that Bitvavo does not support.

   It is only possible to transfer funds which are in EUR (€). As Bitvavo does not support other monetary currencies, these payments will automatically be returned to your bank account.
   
   

5. The payment has been made from a country which is not supported by Bitvavo.
   Unfortunately Bitvavo cannot accept payments from bank accounts issued by a credit institution which is established in a country not supported by Bitvavo. The payment will automatically be returned to your bank account.
   
   

6. The account is locked for euro deposits, as you created a second account.
    If you create a second account at Bitvavo, this second account will be blocked automatically for euro deposits. You can find more information about second accounts via the article 'Can I create a second account?'

If your payment has not been added to your account, and it was not because one of the causes mentioned above, please contact our support team. You can do so by sending an email to support@bitvavo.com.

Bitvavo charges trading fees for executed orders. Your trading fee is based on:

1. The type of order you execute.

2. The tier of trading volume you are in.
   

Fee structure

You can find the current fee structure here.

Order type

The fees of Bitvavo are categorized into:

• Taker fees; these are applicable when your order is filled immediately with one of the available orders in the order book (this is always the case with market orders).

• Maker fees; these are applicable when your order is not filled immediately but add liquidity to the order book (this is always the case with good till cancel limit orders that are priced so they don't execute immediately).
  

Trading volume tier

There are a number of trading volume tiers, each with different transaction costs. This means executing orders becomes cheaper once you have traded more volume in the past 30 days. You can find your transaction volume over the past 30 days and the corresponding fee in your account under 'Settings'. Your transaction volume is calculated every night around 01:00 UTC, or if you press the button in your account under 'Refresh trading fees'.

Example trading fee

Suppose you want to sell €1000 worth of Bitcoin. We assume you pay the maximum (taker) fee of 0.25%. €1000 * 0.25% = € 2.50 in trading fee. This means that you will receive €997.50. Trading costs are charged directly in the transaction.

Rounding

Because the multiplication of numbers with certain digits after the decimal point leads to more decimals, it could be necessary to round the excess and include it as a transaction fee. Bitvavo supports payments in Euro until 2 digits after the decimal point and for payments in digital currency, mostly until 8 digits after the decimal point. Rounding is done so that the fee always equals or exceeds the fee percentage for the user's account. Fees due to rounding are calculated for the entire order and may negate fees for other fills in the same order.

For example (0.10% fee): Buying 0.0331 BTC for a price of €4951 per BTC = €163.8781 cost, €0.1638781 fee (total €164.0419781). The amount deducted from the user's balance is €164.05. The user paid €0.1638781 fee and €0.0080219 due to rounding (total €0.1719).

In this article you can read how to easily cancel an open order on our app and on our website. 

Click on the buttons for App or Website.

Bitvavo brings buyers and sellers of digital currency together, and the principle of supply and demand determines the prices of all digital currencies. Before we explain further, the following terms are important to understand:

• Bid Price.
• Ask Price.
• Market Price.
• Spread.

These terms will be explained further below and there will be an example to further illustrate them.

What is the Bid Price?

The bid price is the price the best buyer (the highest bid) wants to pay for a digital currency. The bid price indicates the price this buyer is willing to pay and how much digital currency he is willing to buy for that amount.

What is the Ask Price?

The ask price is the price the best seller (the highest selling price) wants to receive for selling his digital currency. The ask price indicates the amount for which this seller wants to sell its digital currency as well as how much digital currency he is willing to sell for that amount.

What is the Market Price?

The market price is an indication of the price provided by Bitavo on its platform and based on the average between the bid price and the ask price. When you decide to buy or sell, the market price will always be slightly different from the actual price you pay (in case of a buy order) or receive (in case of a sell order).

What is the Spread?

The spread is the difference between the best bid price and the lowest ask price of a specific digital currency at a given moment.

Example of a Liquid Market

Let's assume the following:

• The best buyer offers a maximum of €999 for a Bitcoin (bid price).
• The best seller wants to sell his Bitcoin for a minimum of €1.001 (ask price).
• This leads to a market price of €1.000 per Bitcoin, which is the average of the bid price and the ask price.
• The difference between the best buy price and the best sell price in this example is  €1.001 - €999 = €2 (spread).

If both the buyers and sellers stuck with their prices, no transaction would occur. Once a buyer decides to pay €1.001 for a Bitcoin, or a seller decides to sell his Bitcoin for €999, there is a match and a transaction will take place.

Example

Let's assume that one of the buyers decides to pay €1.001 for a Bitcoin which results in a transaction. In such case, the buyer would pay €1 or €1 / €1.001 = 0,1% more than the indicated market price. Please note that this difference does not benefit Bitvavo but is the result of a higher ask price than the market price.

Example of a Semi-Liquid Market

Let's assume the following:

• The best buyer in this example offers €0.99 per Bitcoin and would like to buy 10.000 Bitcoin (bid price).
• The best seller at that time wants to sell his 1.000 Bitcoin only for at least €1.01 per piece (ask price).
  • A second seller wants to sell his 3,000 Bitcoin for €1.02 per piece.
  • A third seller wants to sell his 6.000 Bitcoin for €1.03 per piece.
• In the above example, the market price of the Bitcoin is €1.00, which is the average of the best bid price and the best ask price.
• The difference between the best available purchase price and the best available selling price in this example is €1.01 - €0.99 = €0.02 (spread).

If all buyers and sellers stick to their own price, no transaction will take place. However, if the buyer decides to pay €1.01 per Bitcoin or if a seller decides to sell Bitcoin for €0.99 each, a transaction will take place.

Example

Let's assume that the buyer decides to buy the desired 10,000 Bitcoin all at once. In this case, the buyer needs to pay: €1.01 * 1.000 + €1.02 * 3.000 + €1.03 * 6.000 = €10.250. Consequently, the buyer paid € 250 or €250 / €10.250 = ~ 2.4% more than was indicated. Once again, please note that this difference does not benefit Bitvavo but is the result of an ask price higher than the market price due to the size of the order.

You will receive a notification whenever the price you will need to pay differs more than 2% from the market price.

Example of an Illiquid Market

Let's assume the following:

• The best buyer in this example offers €0.98 for one Bitcoin (bid price).
• The best seller at that time wants to sell one Bitcoin only for a minimum of €1.02 (ask price).
• In the above example, the market price of Bitcoin is €1.00, which is the average of the offer price and the ask price.
• The difference between the best available purchase price and the best available selling price in this example is €1.02 - €0.98 = €0.04 (spread).

If all buyers and sellers stick to their own price, no transaction will take place. However, if the buyer decides to pay €1.02 per Bitcoin or if a seller decides to sell Bitcoin for €0.98 each, a transaction will take place.

Example

Let's assume that one of the buyers decides to pay €1.02 for one Bitcoin which results in a transaction. In such case, the buyer would pay €0.02 or €0.02 / €1.02 = ~2,0% more than was indicated. Please note that this difference does not benefit Bitvavo but is the result of an ask price higher than the market price.

You will receive a notification whenever the price you will need to pay differs more than 2% from the market price.

Please note: To simplify the examples mentioned above, any potential trade fees were not included. Please note that a trading fee up to 0.25% of the traded amount may apply.

Why Do I Receive a Notification About an Illiquid Market?

We simply want to make sure you are aware that the price you are paying or receiving differs from the market price.

How Can I Avoid Spreads?

To avoid spreads, you can:

1. Submit an order with a smaller order size; or
2. Submit a limit order which will be executed for the submitted price.

If you would like to have your order completely and directly executed in full and at once, the price difference is unavoidable.

Why Are Market Prices Constantly Changing?

The price of a digital currency is affected by every transaction completed. As such, the price of an asset can change multiple times per minute as transactions occur.

Phishing is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information - such as credit card numbers, bank information, or passwords - on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message which contains a link to a phishing website.

How to recognize it?

Why and how did I receive a phishing email? 

It could be the case that your email address or phone number is available in already known data breaches on the internet. You can check your mail address or phone number (with area code +) on haveibeenpwnd.com. This doesn't cover 100%, hackers could've obtained your data in another way. 

What to do now? 

Latest Phishing Reports