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Bitvavo registered with the Dutch Central Bank (DNB)
As a result of the legislation and regulations introduced in the Netherlands on May 21, 2020 (the...
How do I contact the support team?
You can contact our support team via the following methods:
Live chat.
Email.
Please note: Bitv...
How do I create a private account?
You can create a Bitvavo account quickly and easily by following the steps below:
Go to get star...
Personal Details
Based on applicable rules and regulations as supervised by the Dutch Central Bank, Bitvavo is req...
Wallet verification guide
Due to the introduction of the fifth anti-money laundering directive, which came into effect in t...
Why is it necessary to verify my identity?
Bitvavo is obliged under European laws and regulations, as supervised by the Dutch Central Bank, ...
How do I verify my identity?
Based on European legislation, Bitvavo is obliged to identify users. Complete your verification b...
Staking on Bitvavo
Bitvavo is offering off-chain and on-chain staking services which we call together the staking se...
Two-Factor Authentication (2FA)
Two-factor authentication (2FA), also known as two-step verification, is a layer of security nex...
How do I transfer (deposit) digital currency to my Bitvavo wallet?
You can easily transfer digital currency that you already own (for example in your external walle...
How do I withdraw funds to my bank account?
In this article, we will explain step by step how to withdraw the Euro balances in your Bitvavo a...
How do I withdraw (send) digital currency to an external wallet?
Due to the introduction of the fifth anti-money laundering directive which came into effect in th...
Why has the digital currency that I sent to my external wallet not arrived yet?
The process of sending digital currency is divided into several phases. Below you will find a des...
Why has my deposit not been credited yet?
If your transfer has not been added to your Bitvavo account, even though you completed the paymen...
What is the trading fee when I buy or sell digital currency?
Bitvavo charges trading fees for executed orders. Your trading fee is based on:
The type of ord...
How do I cancel or change an open order?
In this article you can read how to easily cancel an open order on our app and on our website.
C...
How are cryptocurrency prices determined?
Bitvavo brings buyers and sellers of digital currency together, and the principle of supply and d...
Is the email I received from Bitvavo or is it phishing?
Phishing is an attack that attempts to steal your money, or your identity, by getting you to rev...