What does the contractual transfer from Bitvavo powered by Hyphe to Bitvavo mean for German customers?

Summary

Starting September 1st 2025, Bitvavo B.V. will become the new contractual partner for German retail users currently using the Bitvavo powered by Hyphe service. This article briefly explains the change and directs you to Hyphe’s official Help Center for the most up-to-date information.

What do I need to know?

The contractual relationship will be automatically transferred to Bitvavo B.V. on September 1st 2025. No action is required to continue using your account.

To unlock the full functionality that Bitvavo offers, such as more tradable assets and higher rewards, you only need to accept the Bitvavo Terms and Conditions from September 1st onwards.

Where can I find full details?

For full details about the contractual change, how it affects your account, custody of your assets, and frequently asked questions, please refer to the official article on the Hyphe Help Center:

Read the full article on the Bitvavo powered by Hyphe Help Center 

Still have questions?

You can always contact our support team at support@bitvavo.de. We’re here to help.