Why is it necessary to verify my identity?
Bitvavo is obliged under European laws and regulations, as supervised by...
Personal Details
Based on applicable rules and regulations as supervised by the Dutch Cen...
Where can I download the Bitvavo App?
Bitvavo is available as a website and as an app. Many of our users prefe...
In what countries are Bitvavo's services accessible?
The services of Bitvavo are accessible in the SEPA zone, including Gibra...
Can I create an account if I am younger than 18 years?
Even though Bitvavo wants to make digital currencies accessible for ever...
Welcome Bonus
What is it? When creating a new Bitvavo account using a designated link ...
How does Bitvavo ensure my privacy?
Since the 25th of May 2018, the General Data Protection Regulation (GDPR...
What is a cooldown period and for how long is it in place?
Bitvavo uses a so-called dynamic cooldown period before allowing withdra...
Bitvavo Account Guarantee
The security of your assets is Bitvavo’s highest priority. We store most...