How can I create a new Bitvavo account as a German user?
Summary
If you live in Germany, you previously had a Bitvavo account that has been locked and you have not migrated to “Bitvavo powered by Hyphe,” you can return to the Bitvavo service by creating a new account. If funds remain in your old (locked) account, our Support team can manually transfer them to your new account.
Introduction
Bitvavo is available again for users in Germany. If your earlier account was locked due to the migration, and you did not migrate to Bitvavo powered by Hyphe yet, you can create a new account and continue using the Bitvavo service. If there is a balance on your old account, our Support team can help move it to your new account.
Step-by-step: create a new account
- Open our step-by-step guide: How do I create a personal account?
- Follow the instructions to register your new account.
- Complete identity verification so you can deposit and withdraw funds.
What happens to my old balance?
- Contact us via the chatbot and ask to speak with an employee.
- Include the email address of both your old and your new Bitvavo accounts.
- Our Support team will review your request and manually transfer your balance.
FAQ
Why was my old Bitvavo account locked?
Your old account has been restricted, German users will have to create a new Bitvavo account using the new verification procedure to continue using Bitvavo
How do I create a new account at Bitvavo?
You can create a new account by following our step-by-step guide: How do I create a personal account?
How can I access the balance in my old account?
If there are still funds in your old (locked) account, contact our Support team via the chatbot and ask to speak with an employee. We can manually transfer your balance to your new account.
Can I reactivate my old account?
No, you cannot reactivate your old account. You need to create a new account to continue using the Bitvavo service.
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