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Why is it necessary to verify my identity? Personal Details How do I provide my tax information on Bitvavo? Who is considered a US person under FATCA? Where can I download the Bitvavo App? In which countries can I use Bitvavo? How do I create a private account? Can I create a Bitvavo account for multiple people or a group? Where to find the tax identification number How do I verify my email address? Can I create a second account? Which identification documents can I use to verify my identity? How do I verify my identity? Why do I need to provide a personal identification number? How can I regain access to my account if I’ve lost access to my email address, phone number, or device? Do I need to re-verify my identity if I have a new passport or ID card? Why is my Bitvavo account blocked? Can I add a joint bank account? How can I reset my 2FA or remove a lost phone number from my Bitvavo account? How can I change the email address linked to my Bitvavo account if I no longer have access to it? How can I enable light or dark mode in Bitvavo? How can I change my phone number? What should I do if I have forgotten the email address of my Bitvavo account? How can I change my password? Two-Factor Authentication (2FA) How do I set up Authenticator app 2FA? How can I protect my Bitvavo account with push notification 2FA? Why do I need iOS 15.5 or higher to use the Bitvavo app? Why do I need Android 8 or higher to use the Bitvavo app? How can I disable 2FA if I no longer have access to my phone or don't receive an SMS? How can I enable easy login with Face ID or fingerprint on the Bitvavo app? Using Bitvavo While on Holiday Why am I having problems logging in? Why did I not receive an email? How can I restore my password? How can I confirm my device?

Why has my GBP deposit not been credited yet? How can I deposit GBP to Bitvavo? How can I deposit GBP with Apple Pay? Why can I not use Bancontact for my first deposit? Can I deposit GBP from my business bank account to my personal Bitvavo account? Why can't I deposit GBP into my Bitvavo account? How do I withdraw GBP to my bank account? What happens if I withdrew GBP to a closed bank account? Why haven't I received my GBP withdrawal to my bank account yet?

Price Guarantee for trading What order types can I use on Bitvavo? What is Bitvavo Convert and how does it work? How are cryptocurrency prices determined? What is the trading fee when I buy or sell crypto? What do the green and red dots on the price chart mean? What is the Trade Volume Incentive and how do I qualify for it? Why can I trade certain cryptocurrencies only with price guarantee? Why did my transaction fail due to market volatility? Which crypto are available on Bitvavo? Why is my wallet empty after I log in? Which assets will be listed on Bitvavo soon? How can I save coins to my Watchlist on Bitvavo? What is a Bitcoin ETF? What is a hard fork and how does Bitvavo handle them?

What are Bitvavo hosted (hot) wallets? Can I participate in an ICO with my Bitvavo wallet?

How can I request new assets? How does adding new crypto (listing) to Bitvavo work? How does Bitvavo handle token swaps?

Bank helpdesk fraud Is the email I received from Bitvavo or is it phishing? Is the website I'm visiting Bitvavo or is it a fake? Is the SMS message I received from Bitvavo or is it phishing? What is advanced fee fraud? How can I contact the Bitvavo fraud team? What is clipboard hijacking? How do I recognise investment fraud? How do I recognise boiler room fraud? Pyramid schemes How can I recognise a crypto scam? Giveaway scam Romance/dating scam Telegram Scam Employment scam Fake token scam How can I secure my account? How can I check if I’m really speaking to Bitvavo? My phone has been stolen. What should I do? Why do I get a notification that my password is breached? How to create a strong password? How can you check your account activity?

Withdrawal limits Proof of Source of Funds (POSOF) Transaction monitoring

How can I download my tax report? How can I connect my Bitvavo account to CoinTracking? Bitvavo x Waltio How can I view and download my transaction history and balance statement? Bitvavo X Blockpit

Which devices can I use for the Bitvavo App? How do I contact the support team? Feedback for Bitvavo How can I submit a formal complaint to Bitvavo? Listing Requirements & Guidelines What is Bitvavo? Company details Bitvavo Insured cold storage solutions at Bitvavo What does Bitvavo’s MiCAR licence from the AFM mean for me? UK risk disclaimer Is Bitvavo regulated? Investing in digital assets in a responsible manner