Why haven't I received my GBP withdrawal to my bank account yet?
Bitvavo processes your withdrawals immediately. However, it depends on the bank's payment system when your withdrawal is credited to your bank account. The following timeframe can be used as an indication:
- Bank transfer (Faster Payments): usually instant, up to one (1) business day.
While Faster Payments are generally processed 24/7, including weekends and bank holidays, some banks may occasionally experience delays or hold transactions for routine security checks. No need to worry, your withdrawal will be credited to your bank account as soon as your bank processes it.
Faster Payments
If you have not received the withdrawal yet, it may be undergoing routine security checks by your bank.
When you make multiple withdrawals in a row, it is possible that a later withdrawal will arrive in your bank account earlier. This happens because banks may process the later withdrawal immediately, while holding the earlier one for manual review. There is a limit to the number of transactions per day that are processed instantly by some banks.
You can expect GBP withdrawals within two business days after the transaction has been initiated.
Need help? Contact us. We're happy to assist.
Although almost all GBP withdrawals are processed within 2 working days, this can take up to 5 working days in exceptional cases. Only after these 5 working days have passed can we submit a case to our bank.
Please contact us if you have not received the withdrawal after 5 working days. At that time, send us bank statements, which you can download in your internet banking environment, that show the funds have not yet been credited. Provide the statements from the moment you initiated the withdrawal until the day you send the email. You can filter for 'Bitvavo' so that no personal information is shared.
The bank will use these bank statements to further investigate where the funds are located.
What happens if I withdraw funds to a closed bank account?
If you’ve made a withdrawal to a bank account that has been closed, the bank won’t be able to process the transaction. In that case, the funds will be returned to Bitvavo automatically.
Since this is not a regular refund, it won’t be automatically credited to your Bitvavo account. Our Finance team will need to process this manually. This can take up to 10 business days. Once completed, the amount will appear in your balance again.
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