Account & verifications

Why is it necessary to verify my identity?

Personal Details

How do I provide my tax information on Bitvavo?

Who is considered a US person under FATCA?

Where can I download the Bitvavo App?

In which countries can I use Bitvavo?

How do I create a private account?

Can I create a Bitvavo account for multiple people or a group?

Where to find the tax identification number

How do I verify my email address?

Can I create a second account?

Which identification documents can I use to verify my identity?

How do I verify my identity?

Why do I need to provide a personal identification number?

How can I regain access to my account if I’ve lost access to my email address, phone number, or device?

Do I need to re-verify my identity if I have a new passport or ID card?

Why is my Bitvavo account blocked?

Can I add a joint bank account?

How can I reset my 2FA or remove a lost phone number from my Bitvavo account?

How can I change the email address linked to my Bitvavo account if I no longer have access to it?

How can I enable light or dark mode in Bitvavo?

How can I change my phone number?

What should I do if I have forgotten the email address of my Bitvavo account?

How can I change my password?

Two-Factor Authentication (2FA)

How do I set up Authenticator app 2FA?

How can I protect my Bitvavo account with push notification 2FA?

Why do I need iOS 15.5 or higher to use the Bitvavo app?

Why do I need Android 8 or higher to use the Bitvavo app?

How can I disable 2FA if I no longer have access to my phone or don't receive an SMS?

How can I enable easy login with Face ID or fingerprint on the Bitvavo app?

Using Bitvavo While on Holiday

Login problems

Why did I not receive an email?

How can I restore my password?

How can I confirm my device?