How can I reset my 2FA or remove a lost phone number from my Bitvavo account?

If you no longer have access to the phone number linked to your Bitvavo account, you cannot receive an SMS to reset or disable your 2FA (two-factor authentication), but you can regain access to your account by completing the re-verification flow.

Start the Re-verification process: here

Walkthrough steps 

1. Start the re-verification process - Select the option for lost phone access.

This is process allows you to change your phone number, disable 2FA, and regain access to your Bitvavo account.

2. Provide your account information - Enter the email address currently linked to your Bitvavo account and your registered phone number.

3. Verify your linked bank account - Submit the sort code and account number associated with your account. This helps confirm that the request is coming from the real account owner.

4. Complete identity verification - Record a short video of yourself. This video will be compared with the ID document you used when first creating your Bitvavo account.

5. Access Restored - Once your identity is confirmed, your account access will be restored. You’ll receive a confirmation email at your new address.