Why has my GBP deposit not been credited yet?

Summary

This article explains why your deposit might not have been credited to your Bitvavo account yet. It includes the most common causes and what you can do to resolve them, for Bank Transfers (Faster Payments).

If your deposit hasn’t been added to your Bitvavo account, it may be due to one of the reasons listed below.

1. You used a Bank Transfer (Faster Payments).
   • If you forgot to include the correct payment reference, we cannot link the deposit to your account. The funds will be automatically refunded to your bank account.
   • Transfers via Faster Payments are usually processed within a few minutes, but can take up to 2 hours.
   • In some cases, bank transfers may take up to 1 business day (Monday–Friday) depending on your bank.

2. The name on your bank account is (slightly) different from the name on your Bitvavo account.

   This often happens when using a joint bank account. Please upload a photo of your debit card to confirm that you are the account holder.

3. You have (accidentally) created a second account.

   Opening more than one Bitvavo account is not allowed due to anti-money laundering (AML) regulations. Any second account will be blocked automatically.

   Please contact our support team and let us know that your new account is blocked. Once the second account has been deleted, we can transfer your email address back to your original account based on your verified ID. You can then regain access by resetting your password.

4. The payment was made in a currency other than British Pounds (£).

   Bitvavo only supports deposits in GBP. Payments made in other currencies will be refunded automatically.

5. The payment was made from a bank account in a country Bitvavo doesn’t support.

   We can only accept payments from supported countries. Payments from unsupported countries will be refunded automatically. You can check the full list of supported countries here.

6. The deposit is still marked as 'open'.

   This means the funds have not reached our bank yet. While Faster Payments are usually instant, they can sometimes take up to 2 hours, or up to 1 business day depending on your bank.

If none of the reasons above apply, feel free to contact our support team. We are happy to help.