Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport or driver's license.
The steps are explained below.
Step 1) Verify your identity
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Go to the 'Verification' page.
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The Identity verification process consists of 2 parts - a photo of your identity document, and a recording of your face. Click 'Verify Identity' to start the verification.
- Select the type of document that you want to upload. Please note: when uploading an identity card, upload the front and back.
- Next, give your the app camera access, take a photo of your ID document and verify if the photo is clear.
- Next, if needed, take a photo of the back of the document as well.
Step 2) Record a video
- To verify your identity, you need to record a video of yourself following the steps. Press 'Record video' to continue.
- First, allow the app to access the microphone.
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Next, make sure your face is in the oval to start the recording.
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Say the digits on the screen out loud.
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Turn your head in the direction specified on the screen, then face forward again.
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Your video has now been recorded. If everything looks good, press 'Upload video'. If you'd like to give it another try, press 'Retake video'.
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Your ID verification is now in progress. Please wait for the verification to be verified.