How do I verify my identity?
Summary
To use Bitvavo, you need to verify your identity. This article explains how to complete the ID verification process step by step, including uploading your ID and recording a short video. You’ll also find troubleshooting tips if your verification is rejected.
Identity verification at Bitvavo
As part of European regulations, Bitvavo is required to verify the identity of all users. This helps keep the platform secure and compliant. You can complete this process by uploading a valid ID and recording a video of yourself.
Follow the steps below to get started.
Step 1: Upload your identity document
- Go to the verification page.
- Click “Verify identity” to begin the process. You’ll need to upload your ID and record a short video.
- Select the document type (ID card, passport, or driver’s license). If you choose an ID card, you’ll need to upload both the front and back.
- Allow camera access and take a clear photo of your ID.
- If you’re using an ID card or driver's license, take a photo of the back as well.
Step 2: Record a short video
- Click “Record video” to start your face verification.
- Grant access to your microphone.
- Align your face inside the oval on the screen.
- Read aloud the numbers shown on the screen.
- Turn your head as instructed, then return to face forward.
- When you're done, click “Upload video” or “Retake video” if needed.
- Your video will now be reviewed. Please wait while we verify your identity.
Frequently asked questions
Why was my ID verification rejected?
Your ID verification may be rejected for several reasons:
- Your document is damaged or expired. Make sure it’s valid and in good condition.
- Your document is from an unsupported country. Not all countries are supported. Check the list of supported countries here.
- You selected the wrong document type. For example, if you use an ID card, make sure to select “ID card” (not “Passport”). ID cards must be photographed on both sides.
- The document type is not accepted by Bitvavo. We only support specific IDs. See which documents are accepted here.
- The photo quality is too poor. Ensure your document photo is clear, well-lit, and free from reflections.
- The image is a scan of the document instead of a photo. Scans are not accepted — please upload a clear photo of your document instead.
- Not all information on the document is fully visible. Make sure the information on your document is fully visible to ensure the ID verification is successful.
Review the reason for rejection and try again using a valid and supported document.
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