How do I verify my identity?

Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport, or driver's license.
The steps are explained below.

Step 1) Verify your identity

1. Start the verification process.
   
   

2. The process has 2 parts - a photo of your identity document and a recording of your face. Click “Verify identity”' to start the verification.
   
   
   
3. Select the type of document that you want to upload. Please note, when uploading an identity card, you must include both the front and back.
   
4. Next, give the app camera access, take a photo of your ID document, and check that the photo is clear.
    
5. Next, if needed, take a photo of the back of the document as well.

Step 2) Record a video

1. To verify your identity, you need to record a video of yourself following the steps. Press “Record video” to continue.
   
   
   
2. First, allow the app to access the microphone.
   

3. Next, make sure your face is in the oval to start the recording.
   
   
   

4. Say the digits on the screen out loud.
   
   
   

5. Turn your head in the direction specified on the screen, then face forward again. 
   
   
   

6. Your video has now been recorded. If everything looks good, press “Upload video”. If you'd like to give it another try, press “Retake video”.
   
   
   

7. Your ID verification is now in progress. Please wait for the verification to finish.