How do I verify my identity?
How do I verify my identity? How do I verify my identity?
  1. Bitvavo Help Center
  2. Account & verifications
  3. Verification

How do I verify my identity?

Based on European legislation, Bitvavo is obliged to identify users. Complete your verification by uploading a valid proof of identity, passport, or driver's license.
The steps are explained below.

Step 1) Verify your identity

  1. Start the verification process.

  2. The process has 2 parts - a photo of your identity document and a recording of your face. Click “Verify identity”' to start the verification.
    Screenshot 2024-08-01 at 10.28.39.png

  3. Select the type of document that you want to upload. Please note, when uploading an identity card, you must include both the front and back.
    Screenshot 2024-08-01 at 10.29.12.png
  4. Next, give the app camera access, take a photo of your ID document, and check that the photo is clear.
    Screenshot 2024-08-01 at 10.29.56.png 
  5. Next, if needed, take a photo of the back of the document as well.

Step 2) Record a video

  1. To verify your identity, you need to record a video of yourself following the steps. Press “Record video” to continue.
    Screenshot 2024-08-01 at 10.30.14.png

  2. First, allow the app to access the microphone.
    Screenshot 2024-08-01 at 10.30.21.png

  3. Next, make sure your face is in the oval to start the recording.
    Screenshot 2024-08-01 at 10.30.30.png

  4. Say the digits on the screen out loud.
    Screenshot 2024-08-01 at 10.30.44.png

  5. Turn your head in the direction specified on the screen, then face forward again. 
    Screenshot 2024-08-01 at 10.30.54.png

  6. Your video has now been recorded. If everything looks good, press “Upload video”. If you'd like to give it another try, press “Retake video”.
    Screenshot 2024-08-01 at 10.31.02.png

  7. Your ID verification is now in progress. Please wait for the verification to finish.
    Screenshot 2024-08-01 at 10.31.11.png

Why was my ID verification rejected?

There are several reasons why your ID verification may be rejected:

  • The ID document is too damaged or expired. Make sure your document is valid and in good condition.
  • The ID document is from a not-supported country. Bitvavo does not support ID documents from all countries. Check the list of supported countries here.

    Note: German ID documents will also be rejected. It is not possible to register at Bitvavo using a German ID document. Residents of Germany can register at Bitvavo powered by Hyphe.
  • The wrong document type was selected. If you are registering with an ID card, make sure you select ‘ID card’ and not ‘Passport’. An ID card requires both sides of the document to be photographed, while a passport only requires one photo. A plastic card always requires both sides to be uploaded.
  • The document is not valid for ID verification at Bitvavo. Only specific identification documents are accepted. Check which documents are accepted here.
  • The image quality is too poor. If the photo of your document is blurry, too dark, or has glare, the system may not be able to verify it. Make sure your document is clearly visible, well-lit, and free of reflections.

If your ID verification was rejected, carefully review the reasons above and try again with a valid document.

 

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