How do I verify my identity?
How do I verify my identity? How do I verify my identity?
  1. Bitvavo Help Center
  2. Account & verifications
  3. Verification

How do I verify my identity?

Summary
 To use Bitvavo, you need to verify your identity. This article explains how to complete the ID verification process step by step, including uploading your ID and recording a short video. You’ll also find troubleshooting tips if your verification is rejected.

Identity verification at Bitvavo

As part of European regulations, Bitvavo is required to verify the identity of all users. This helps keep the platform secure and compliant. You can complete this process by uploading a valid ID and recording a video of yourself.

Follow the steps below to get started.

Step 1: Upload your identity document

  1. Go to the verification page.
  2. Click “Verify identity” to begin the process. You’ll need to upload your ID and record a short video.
    Verify identity screenshot
  3. Select the document type (ID card, passport, or driver’s license). If you choose an ID card, you’ll need to upload both the front and back.
    Select document type
  4. Allow camera access and take a clear photo of your ID.
    Photo of document
  5. If you’re using an ID card or driver's license, take a photo of the back as well.

Step 2: Record a short video

  1. Click “Record video” to start your face verification.
    Record video
  2. Grant access to your microphone.
    Microphone access
  3. Align your face inside the oval on the screen.
    Face oval
  4. Read aloud the numbers shown on the screen.
    Read digits
  5. Turn your head as instructed, then return to face forward.
    Turn head
  6. When you're done, click “Upload video” or “Retake video” if needed.
    Upload or Retake
  7. Your video will now be reviewed. Please wait while we verify your identity.
    Verification in progress

Frequently asked questions

Why was my ID verification rejected?

Your ID verification may be rejected for several reasons:

  • Your document is damaged or expired. Make sure it’s valid and in good condition.
  • Your document is from an unsupported country. Not all countries are supported. Check the list of supported countries here.

    Note: German ID documents are not accepted. Residents of Germany can sign up via Bitvavo powered by Hyphe.
  • You selected the wrong document type. For example, if you use an ID card, make sure to select “ID card” (not “Passport”). ID cards must be photographed on both sides.
  • The document type is not accepted by Bitvavo. We only support specific IDs. See which documents are accepted here.
  • The photo quality is too poor. Ensure your document photo is clear, well-lit, and free from reflections.

Review the reason for rejection and try again using a valid and supported document.

Was this article helpful?

372 out of 1083 found this helpful

Related articles

Articles in this section