How can I verify my bank account (IBAN)?
Summary
You can verify your bank account (IBAN) by making a euro deposit to your Bitvavo account. Depending on your country, IBAN verification may happen immediately or you can choose to verify your IBAN after you start trading. This article explains how verification works, what “delayed IBAN verification” means, and how to resolve common issues.
Introduction
You link your bank account (IBAN) to your Bitvavo account by making a small euro deposit. The account is usually verified immediately. Below you find how delayed IBAN verification works, who it applies to, and how to complete verification if it doesn’t happen automatically.
About delayed IBAN verification
In some countries, you can deposit and trade before your bank account (IBAN) is verified. This applies to customers outside of the Netherlands and Germany, where you can use certain payment methods such as credit card, Apple Pay, or PayPal to make deposits and start trading before verifying your IBAN via a SEPA bank transfer.
- After completing identity verification, you can make your first deposit using any available payment method.
- You can deposit and trade up to a total of €1,000 before your IBAN is verified.
- Once you reach €1,000 in cumulative deposits, your next deposit requires IBAN verification.
Customers in the Netherlands and Germany must verify their IBAN when making their first deposit.
Step-by-step: verify your IBAN
- Log in to your Bitvavo account.
- Go to “Deposit euros”.
- Select a payment method that includes your bank account details (for example, SEPA bank transfer).
- Complete the payment of at least €1.
- When your payment arrives, we automatically verify that your IBAN name matches your Bitvavo account name.
FAQ
Why isn’t my bank account (IBAN) automatically verified?
Sometimes your IBAN stays in “pending” status. Common reasons include:
- Name mismatch: If your Bitvavo account name doesn’t match your ID, contact Support and ask to speak to a human agent to update it.
- Joint account: If only your partner’s name is sent by the bank, upload a photo of your bank card to show the account is also in your name.
- Name not shared by bank: Some banks don’t share the account holder name. Upload a bank card photo or an account screenshot that shows your name and IBAN.
Can I add multiple bank accounts (IBAN)?
Yes. You can link multiple bank accounts to your Bitvavo account for deposits and withdrawals. Each bank account must be verified through a deposit.
Why are my deposit and IBAN not approved?
We cannot accept deposits from business accounts, third-party accounts, or bank accounts already linked to another Bitvavo account. Such deposits are refunded within 1–2 business days.
Can I use an international or foreign bank account?
Yes. You can verify an international bank account if it’s based in one of the SEPA countries. See supported countries and payment methods on the Countries page.
What happens if I trade before verifying my IBAN?
If you are not in the Netherlands or Germany, you can deposit and trade up to €1,000 before IBAN verification. You cannot withdraw any funds (crypto or euros) until your IBAN is verified.
How do I complete IBAN verification after I start trading?
When you reach the €1,000 threshold or want to withdraw, make a deposit using a payment method that confirms your bank account name (for example, SEPA bank transfer). When the deposit is received and verified, your IBAN is marked as verified and withdrawals are enabled.
In short
- NL and DE: verify your IBAN before your first deposit.
- Other countries: you can deposit and trade up to €1,000 first, but you must verify your IBAN before any withdrawals.
- Only personal IBANs in your name are accepted.
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