Why is my Bitvavo account blocked?

Summary

There are several reasons why your Bitvavo account may be blocked. This article explains the most common reasons for account blocks and what steps you can take to resolve them. If your account is blocked and you are unsure why, this guide will help you understand the possible causes and the necessary actions to regain access.

Possible reasons for a blocked account

1. You created a second account

Bitvavo does not allow users to have multiple accounts. If you create a second account using a different email address while your first account is still active, the new account will be blocked automatically.

What to do:

• If you deposited funds into the blocked account, withdraw them to your verified bank account. See this support article for guidance.
• Once your funds are withdrawn, delete the second account.
• Use your original Bitvavo account for future transactions.
• If you no longer have access to the email address associated with your original account, contact Bitvavo Support at support@bitvavo.com, and we can assist in updating your email address.

  To change your email address, we would like to receive the following information by email:

  - Your current/old email address

  - Your desired email address

  - A photo of yourself holding your identity document and showing it clearly to the camera, including a piece of paper with today's date on it.

  As soon as the requested information has been received and approved by us, we will change your email address for you and you will be able to access the account again.

2. You are under 18 years old

Bitvavo is only available to users who are 18 years or older. Even with parental consent, minors are not allowed to create an account. If you are under 18, your account will be blocked.

What to do:

• If you are not yet 18, you will need to wait until you reach the required age to use Bitvavo.
• If you already deposited funds into your account, you can withdraw them to the linked bank account. For more information on how to withdraw funds, please visit this article.

3. You have deposited funds via PayPal but have no verified IBAN

Due to anti-money laundering (AML) regulations, an IBAN must be verified on your Bitvavo account. If you deposited funds via PayPal without verifying an IBAN, your account may be blocked.

What to do:

• Contact support@bitvavo.com to remove the block.
• Deposit euros using a different payment method that allows IBAN verification.

4. Your residence permit has expired

If you used a residence permit to verify your identity and it has expired, your account may be blocked until you provide an updated document.

What to do:

• Please reach out to support@bitvavo.com to regain access.

5. Other reasons

If none of the above reasons apply to you and your account is still blocked, there may be another reason for the restriction.

What to do:

• Contact support@bitvavo.com for further assistance.

FAQ