How can I change the email address linked to my Bitvavo account if I no longer have access to it?

Summary

In this article, you'll learn how to change your email address if you no longer have access to the one linked to your Bitvavo account. You’ll go through a re-verification process where we check your identity and account details. This ensures that only you can access your account.

If you can’t log in because you no longer have access to your old email address, you can change your email address through a secure process. This helps us confirm that you are the rightful account owner.

Click below to get started right away:
👉 Start re-verification process to change your email address

Steps to change your email address

1. Start the re-verification process
   Click the link above and choose the option "I don’t have access to my phone".

2. Enter your account details
Provide the old email address and phone number previously linked to your Bitvavo account.

3. Verify your linked IBAN
Enter the bank account number (IBAN) linked to your account. This helps confirm that you are the actual account owner.

3. Verify your linked IBAN – Submit the IBAN linked to your account. This helps us confirm that the request is coming from the rightful account owner.

4. Enter your new email address
Provide the new email address you want to use for your account.

5. Verify your new email address
You will receive an email at your new address with a one-time six-digit code (OTP). Enter it to proceed.

6. Complete identity verification
You will be asked to record a short video of yourself. This video will be compared to the ID you used when creating your Bitvavo account.

7. Access restored
Once all steps are completed successfully, your new email address will be linked to your account. You’ll receive a confirmation email at your new address.