How do I change the name of my account?
Summary
This article explains how to change the name on your Bitvavo account, depending on whether your identity has been verified or not.
The method for updating your account name depends on your current verification status. Please select the situation that applies to you below.
My identity is not yet verified
If you have not yet completed identity verification or bank verification, you can correct your name directly in your account settings.
- Go to your "Account details" by clicking here.
- Tap "Edit" next to your account name.
- Enter your name exactly as it appears on your identification document.
My identity is already verified
If you have already completed identity verification, the option to change your name yourself is disabled for security reasons. Our support team can update this for you.
Please reach out to us and request to speak to a human agent.
What to include in your email:
- A brief explanation of why the name change is required.
- A copy of your valid identification document showing your new name.
- An official document confirming the name change (for example, a marriage certificate or official name change document).
FAQ
Why must my name match my identification document?
Your account name must match your identification document exactly. We require this to meet regulatory requirements and to ensure the security of your account.
What happens after I send my request?
Our support team will review your submitted documents. If everything is in order, we will update the name on your account and notify you via email. If we need additional information, we will reply to your ticket.
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