How can I change my password?

I can't log in anymore and want to change my password

If you can't log in to your Bitvavo account, you'll need to reset your password first. Follow these steps:

  1. Go to the Bitvavo login page.
  2. Click on "Reset password".
  3. Enter the email address associated with your Bitvavo account.
  4. Click on "Send reset link".

You'll receive an email with a link to reset your password. Click on this link and follow the instructions to reset your password.

I can still log in to my account and want to change my password

You can easily change your password by following the steps below:

  1. Login to your Bitvavo account.

  2. Click on 'Security' at the top of the screen. 

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  3. Press the 'Change password' button.

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  4. Enter your current and new password.

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  5. Select 'Change password' 
  6. Your password has been successfully changed.

I requested a password change but didn't receive a confirmation email

If you've requested a password change but didn't receive a confirmation email, there may be an issue with your email account or spam filter settings. You can resolve this by contacting our support department at support@bitvavo.com. Please include your account details and the email address you used for your Bitvavo account so we can assist you in resolving the issue.

 

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