How can I change my email address?

If you would like to change your email address, follow the easy steps mentioned below:

1. Login to your Bitvavo account;

2. Click on your name at the top-right corner of your screen and go to 'Verification';

   

3. Click the edit button next to your email address;

   

4. Enter your password and the new email address;
   
   

5. Confirm your new email address by clicking on the activation link that has been sent to your email address.

If you want to change your email address because you no longer have access to it, please send an email to support@bitvavo.com with the following information:

• Your current email address;
• Your new email address;
• A 'selfie' with your identification document and a note with today's date clearly visible.

By sending us this information, you explicitly give us permission to process this data and to restore your access to your account, in accordance with our privacy policy.
Once the above information is provided and accepted, the email address will be changed.

Please note: withdrawals of cryptocurrency from your account will be blocked for 24 hours after changing your mail address.