Summary
This article explains how you can share feedback with the Bitvavo team. Whether you're missing a new feature, have a suggestion for improvement, or want to report a bug—your input is valuable to us. We explain how to quickly and easily provide feedback via the Bitvavo app or website.
Why give feedback?
You use Bitvavo daily and therefore know best what works well — and what can be improved. By providing feedback, you help us improve the service and add new features that matter to you. We take all feedback seriously and actively use it to improve our services.
How to give feedback to Bitvavo
To document and track all feedback, we use a separate email address. Have you noticed any bugs or do you have a request for new features? Email them to feedback@bitvavo.com. We will forward your feedback to the appropriate department.
What happens with my feedback?
We regularly collect and analyze feedback for:
- Improving existing features
- Fixing bugs
- Adding highly requested new features
- Understanding what users find important
Frequently asked questions
What kind of feedback can I give?
Everything is welcome! Think of suggestions for new features, improvements to design or processes, bugs you've encountered, or what you like or find difficult about Bitvavo.