Bugs and issues with crypto withdrawals
This article explains how to resolve an issue where you do not receive a verification email after adding a new crypto withdrawal address. It provides step-by-step instructions to fix the problem caused by Safari browser settings.
When you add a new wallet address to your address book, Bitvavo sends an email to complete the verification process. However, if you configure your wallet address using Safari, an issue with the browser's pop-up blocking settings may halt the email delivery. If you have not received your verification email, follow the steps below to resolve the issue.
Resolve email delivery issues
To fix this issue, you need to delete the unverified address and configure it again using a different platform or browser.
Web
- Delete the pending address from your address book.
- Open a different web browser, such as Chrome or Firefox.
- Log in to your Bitvavo account and configure the new wallet address again.
- Navigate to your email inbox and click the link to confirm the address.
App
- Delete the pending address from your address book.
- Configure the new wallet address directly within the Bitvavo app.
- Navigate to your email inbox and click the link to confirm the address.
Frequently asked questions
Why can't I confirm my crypto withdrawal address?
If you are using Safari, pop-up blocking settings might prevent the verification email from being sent. To fix this, delete the pending address and add it again using the Bitvavo app or a different web browser. For more information, read our article on why you cannot confirm your crypto withdrawal address.
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