Crypto Withdrawal

How can I verify my wallet address using WalletConnect?

Updated

Summary
This article explains how to verify a self-custody wallet address using WalletConnect. It includes a step-by-step guide on how to add your wallet address to your address book and complete the verification process through WalletConnect. If you're looking to verify your wallet by screenshot instead, please check this support article.

Under European regulations (Travel Rule), Bitvavo is required to verify that a wallet address belongs to you before you can use it to send or receive crypto. You can do this in two ways: via screenshot or by using WalletConnect. This article explains how to verify your wallet using WalletConnect.

Step-by-step: verify a self-custody wallet address using WalletConnect

Before you can verify the address, make sure you’ve added it to your address book first. Not sure how? Follow the steps in this article:
How can I add an external wallet/exchange address to the address book?

Once you've added the address, follow these steps:

  1. Go to your address book.
  2. Tap the wallet address you want to verify.
  3. Click "Verify now" next to the address.
  4. Choose "Self-custody wallet" as the wallet type.
  5. Select "WalletConnect" as your verification method.
  6. Choose the wallet app you are using (for example, MetaMask or Trust Wallet).
  7. You’ll be redirected to your wallet app to sign the verification request.
  8. Once signed, the wallet address should show as verified in your address book.
Tip: Make sure your wallet app is updated and supports WalletConnect.

Frequently asked questions

What if WalletConnect doesn't open my wallet app?

Make sure you have the correct wallet app installed and that it supports WalletConnect. Also make sure that your wallet app and the Bitvavo app are both up to date. If it still doesn’t work, you can try verifying the address via screenshot instead.

Can I verify an exchange wallet with WalletConnect?

No, WalletConnect is only supported for self-custody wallets. If you're verifying an exchange wallet, you'll need to choose "Exchange" instead of "Self-custody wallet".

Can I verify a BitBox wallet with WalletConnect?

BitBox hardware wallets are supported for self-custody withdrawals and deposits; to whitelist a BitBox wallet address, add the address to your address book and verify ownership using the screenshot verification method.

For UTXO-based assets, you can use the coin control workaround. To activate coin control, follow these steps in your BitBoxApp:

  1. Open the BitBoxApp application on your computer.
  2. Navigate to "Settings" (found in the sidebar represented by a gear icon).
  3. Select the "Advanced settings" tab.
  4. Locate the "Enable coin control" option and toggle the switch to the on position.

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