How do I verify my wallet address with a screenshot?

Summary

To comply with the Travel Rule, Bitvavo requires you to verify ownership of your external wallet address before making larger deposits or withdrawals. If your wallet does not support signing a message via WalletConnect, you can verify ownership by providing a screenshot of your wallet address. This article explains how to take a valid screenshot and where to find your wallet address in your wallet app.

Why do I need to verify my wallet address?

Regulatory requirements, such as the Travel Rule, require Bitvavo to confirm that you own the wallet address you are withdrawing to or depositing from. This verification helps ensure security and compliance with financial regulations.

How to find your wallet address

Your wallet address can usually be found in your wallet app by:

1. Selecting the cryptocurrency you want to withdraw.
2. Looking for an option like "Receive" or "Deposit".
   
   

If you are unsure where to find your wallet address, refer to your wallet provider's help section for guidance.

How to take a valid screenshot

If your wallet does not support WalletConnect, you can verify your address by submitting a screenshot.

The screenshot must clearly show:

• The full wallet address (no parts hidden or cut off).
• The user interface of the wallet app or platform you are using.

Step-by-step guide to verifying your wallet address with a screenshot

1. Open your wallet app or platform.
2. Navigate to your wallet address by selecting the relevant cryptocurrency and tapping "Receive" or "Deposit".
3. Ensure the following is visible on the screen:

• The full wallet address.
• The interface and/or the name or logo of the wallet app.

4. Take a screenshot and save it to your device.
5. Upload the screenshot when prompted on Bitvavo.

Once your screenshot is reviewed and approved, you will be able to deposit and withdraw more funds to or from this address.

FAQ