Why can't I confirm my crypto withdrawal address?
This article explains how to resolve issues when confirming a new crypto withdrawal address in your address book. Learn how to manage browser pop-up blockers to complete the authentication process successfully.
When adding a new crypto withdrawal address to your address book, you must confirm the action through an authentication prompt. If you are unable to confirm the address, it is usually because your web browser is silently blocking the authentication pop-up.
Web
Most authentication issues occur on the web version of Bitvavo due to strict browser security settings. To resolve this, you need to allow pop-ups for the Bitvavo website.
- Look at the URL bar at the top of your browser for a blocked pop-up icon.
- Click the icon and select the option to allow pop-ups from Bitvavo.
- Refresh the page.
- Navigate back to your "Address book".
- Add and confirm your crypto withdrawal address again.
Safari users
If you use Safari on a Mac, the browser blocks pop-ups by default. This is the most common cause of address confirmation issues on the Bitvavo platform.
To fix this, you can adjust your website preferences to allow pop-ups from Bitvavo. For detailed instructions, read the official Apple support guide on allowing pop-ups in Safari.
Frequently asked questions
What if I still cannot confirm my address after changing browsers?
If you have tried allowing pop-ups and switching to a different browser without success, try clearing your browser cache and cookies. If the issue persists, please reach out to our support team for further assistance.
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