Why has my crypto withdrawal not arrived yet?

Summary
In this article, you will learn why your crypto withdrawal might not have arrived yet. We explain the different phases of a withdrawal, what delays might occur, and what steps you can take to resolve the issue. This article also helps if you are using a Ledger wallet and the transaction is not visible.

What happens after I request a crypto withdrawal?

When you request a crypto withdrawal, it goes through several phases. Sometimes, delays can happen during these phases.

Processing

We have received your withdrawal request and are processing it.
Sometimes, we perform an additional Compliance check to approve the withdrawal.

Note: If a Compliance check is needed, processing may take longer.
Submitting to the network
We submit your withdrawal to the blockchain network and wait for confirmation.
How long this takes depends on the congestion of the network. Sometimes, a transaction can remain stuck in the "mempool" (waiting room for transactions) for a while.
Note: Unfortunately, we cannot speed up the confirmation process on the blockchain.
Completed

Your transaction has been broadcast to the blockchain and should arrive in your external wallet soon.
The arrival time depends on the number of confirmations required by the receiving wallet.

Frequently asked questions

How do I find my Transaction ID (TxID)?

You can find the TxID by going to "Transaction History" in your Bitvavo account, selecting your withdrawal, and copying the "Transaction ID".

How long does a blockchain confirmation usually take?

This depends on the asset and network congestion. Some blockchains confirm transactions within minutes, while others might take several hours.

What if my transaction remains pending for more than 24 hours?

If your transaction remains pending for over 24 hours, please contact Bitvavo Support. We are happy to investigate it for you.

What to do if the transaction is completed but not visible in your Ledger wallet

1. Check if the address matches

Compare the wallet address you used for the withdrawal with the receiving address in your Ledger.

You can find your withdrawal details in your Bitvavo account under "Transaction History."

2. Ledger shows no deposit despite correct address

If the address is correct but the funds are not visible:

Update your Ledger device and the Ledger Live app to the latest version.
Restart Ledger Live and check again.

Tip: Updating Ledger Live often makes missing deposits visible.

Click here for more information.

Contact Ledger support
Should the above causes not apply, it is best to contact Ledger support. Once a transaction is completed only the receiving party can help you (Ledger).

This link below will take you to the Ledger's support page, at the bottom right you can start a chat. Sometimes they may ask for the transaction ID (TxID), you can find it on the following page in your Bitvavo account.

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