Why can’t I withdraw all of my crypto?

Summary

This article explains why your full crypto balance may not be available for withdrawal. If part of your crypto is locked in an open order, it won’t show in your balance available for withdrawal. You’ll learn how to check for open orders and how to cancel them to unlock your funds.

When you place a sell order for crypto on Bitvavo, the amount you’re trying to sell is temporarily locked. This means that part of your crypto is not available for withdrawal, even though your total balance still shows the full amount.

This often leads to confusion, especially when:

• You try to withdraw crypto and see less than expected in the withdrawal screen.
• Your dashboard shows you own more of the asset than is available.

This happens because crypto in an open order is not part of your available balance. It stays locked until the order is filled or manually canceled.

How to unlock crypto stuck in open orders

To make your full balance available for withdrawal, you’ll need to cancel the open order that is using your crypto. Follow the steps in this article to cancel your order.

FAQs