Why do I get a message that my withdrawal fee changed?

Summary

If you see the message "withdrawal fee changed", it means that the blockchain fee is fluctuating significantly due to a high number of transactions on the relevant blockchain. This prevents the withdrawal from being processed.

In this article, we’ll explain what this message means and provide step-by-step instructions to resolve the issue.

How to fix the "withdrawal fee changed" error

Here are some methods to potentially resolve the issue:

1. Refresh your webpage or try again later

Sometimes, this error occurs due to temporary blockchain congestion. To fix this:

• Refresh the Bitvavo website or app.
• Try withdrawing again after a few minutes.
• If the issue persists, wait until blockchain traffic decreases and try again later.

2. Reduce the number of decimals in your withdrawal amount

If you are withdrawing an amount with many decimal places, it can sometimes cause this error. Try:

• Withdrawing a rounder number, with fewer decimal places.
• For example, instead of 0.12345678 BTC, try 0.1234 BTC.

3. Perform a cache refresh

Your browser may be storing outdated cached information about fees. To force an update:

For Mac OS users:

• Press CMD + Shift + R simultaneously.

For Windows/Chromebook users:

• Press Ctrl + Shift + R simultaneously.

This forces your browser to refresh and load the latest information.

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