How can I check if I’m really speaking with Bitvavo?

Summary
Learn how to confirm whether a phone call is genuinely from Bitvavo, and what to do if you suspect fraud.

Introduction

Scammers sometimes pretend to be from Bitvavo to trick you into sharing personal details or transferring funds. Bitvavo will never ask you to share passwords, 2FA codes, or install remote access software. Always verify a call before taking any action. It only takes a few seconds to check.

How to verify a phone call from Bitvavo

When you're on a call, simply open the Bitvavo App. With the app open and on a phone call, you should see a banner at the top that confirms you're calling with Bitvavo or not.

If the screen confirms the call, you can safely continue. If not, freeze crypto withdrawals if needed, hang up immediately and report it to fraud@bitvavo.com.

Stay alert for common scam tactics

• Claim your account has been “locked” or “compromised.”
• Urge you to make a quick transfer to “protect your funds.”
• Ask for verification codes, passwords, or access to your computer or phone.

Always pause and check before acting. Bitvavo will never ask you to move money to another account or provide private security details.

Report a suspicious message or call

• Do not click any links or share information.
• Take a screenshot or note the phone number.
• Send the details to fraud@bitvavo.com so our Fraud team can investigate.

Freeze crypto withdrawals

If you think someone else has access to your Bitvavo account, or if you never plan to withdraw crypto, you can freeze your crypto withdrawals. Learn how to do this in our article about freezing crypto withdrawals.

FAQ